Associate Director-Technology II

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. 

Join AT&T and reimagine the communications and technologies that connect the world.  The Technology Services organization is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future, you'll create it.

About the team

We are the Operations backbone of HR Corporate Systems responsible for the stability, reliability, and performance of AT&T's most critical HR, Payroll, and GWS platforms — a portfolio of 100+ applications and 500+ integrations. We keep the systems that pay, support, and retain AT&T's workforce running with zero tolerance for extended outages, while shifting the team from reactive firefighting to proactive, automation-driven operations powered by Agentic AI.

What you'll do

• Own operational stability of HR/HR-legacy and Payroll applications — high availability, minimal downtime, incident response, Tier 3 escalation, root cause analysis, and resiliency improvements across aging platforms.
• Lead a blended onshore/offshore (India IDC) team to maintain 24/7 coverage — building runbooks, SOPs, escalation protocols, and handoff procedures that account for the 10.5-hour time difference.
• Consolidate L1 & L2 operations — triage, monitoring, and incident response across all HR & GWS apps, including agentic AI MCP server orchestration.
• Govern SLAs and release management — standardized deployment processes, DBA operations (Workday, Infor, SAP, Databricks, Oracle), and consolidated SLA enforcement.
• Drive operational excellence & automation — runbook automation, proactive monitoring/alerting, self-healing infrastructure, and AI adoption across the team.
• Manage people & vendors — hiring, performance reviews, career development, disciplinary action, and vendor/stakeholder coordination during upgrades and migrations.

What you'll need

• Experience: in operations management, production support, and enterprise application support.
• Leadership: 5+ years of direct supervisory/management experience, including leading distributed/offshore teams.
• Technical: Incident & change management frameworks, monitoring tools, enterprise application support.
• Education: Bachelor's degree in Computer Science, IT, engineering, or related field.
• Soft skills: Independent judgment in mission-critical environments, cross-time-zone team leadership, strong documentation discipline, and clear escalation communication.

What you'll bring

• Education: Master's degree preferred.
• Domain: Hands-on experience supporting systems and legacy applications.
• Certifications: ITIL Foundation (or higher), PMP, or similar operational/PM certifications.
• Automation/AI: Experience applying AI and automation to ops monitoring and self-healing infrastructure.

#LI-Onsite Full-time office role.

Ready to join our team?

Apply today.