Branch Operations Specialist

The role: The Branch Operations Coordinator will perform various functions that support shop work and the transport of electric submersible pumps around the region.  The primary focus of this role is to provide administrative support to the branch by processing work orders using current service management tools (Service Max) and ERP (STEEB).  The secondary focus of this role is to support shipments to and from the branch by pressure washing, triaging and palletizing pumps.  Additionally, this role is required to assist with the loading and unloading of trucks.  The Branch Operations Coordinator must take initiative to ensure that all work orders are processed in a timely manner and that pumps are shipped within required timelines.     

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

-Manage inbound phone calls, online inquires and customer walk-ins 
-Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment 
-Strong collaboration with customers and branch staff  
-Process customer requests and order placement over the phone, in person or via e-mail 
-Ability to document tasks in process flows 
-Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary 
-Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms 
-May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order 
-Reviews autorenewals of contracts and supports contract additions identified by branch staff 
-Schedule product pick-up and prepare paperwork for customer sign off 
-Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair 
-Supports branch staff in compiling metrics 
-Assists service staff ensuring customer requests are completed in a timely manner 
-Ensure correct time entries and appropriate billing is maintained for projects and service engagements 
-Obtain and update forms of payment to process for service orders from customers 
-Ensures all service operations and part numbers are added to service orders 
-Ensures on site tech safety credentials or current training in place 
-Create and maintain safe working environment and culture within the organization 
-Take care of internal and external customer needs and expectations 
-Demonstrates high impact culture through innovation, accountability and empowerment 
-Must be able to function in a team environment; usually works with direct supervision but can work independently 
-Task execution for area of responsibility up to levels defined in Xylem’s DOA policy 

-Responsible for pressure washing, triaging and preparing electric submersible pumps for shipment to HUB 

- Required to operate power forklift to load and unload shipments 

- Coordinate shipping of pumps to regional HUB and from branch to customers  

-  

QUALIFICATIONS: 

High school diploma or equivalent plus 2 years of applicable work experience 
Ability to handle non-routine, complex tasks 
Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint). 
Demonstrated ability to troubleshoot logical processes 
Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks 
Able to collaborate with other disciplines 
Ability to understand concepts in execution and strong organizational skills 
Understanding of general business concepts 
Excellent communication skills for interacting with all levels of the organization and external customers. 
Fluency in relevant ERP systems 
Basic understanding of typical IT business tools 
Ability to work independently and as part of a team. 

Ability to Obtain forklift certification

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation