Section Manager, Cabin Services (Training & Coaching)

Summary

Had a great flight and loved our Scootees’ warm interaction? That’s what we hope to achieve as we support cabin crew operations, enabling our Scootees to deliver safe and exceptional inflight experiences for our passengers 🥰 As Section Manager, Cabin Services (Training & Coaching), you’ll lead the team shaping how our cabin crew learn, grow and show up confidently onboard. From curriculum design and training quality to trainer capability and resource planning, you’ll keep our training engine running smoothly and compliantly. If you enjoy developing people and building programmes that make a real difference in service and safety, we’d love to meet you. ✈️

Job Description

1) Training & Coaching Team Leadership

• Coach and mentor Trainers and Mentors-in-Charge (MICs) to ensure consistent learning delivery and trainee readiness at pass-out.
• Lead and manage the Training & Development team with strong planning, prioritisation, and resource allocation.
• Oversee selection, onboarding, and capability-building of Mentors and Rank Trainers.
• Partner the Crew Performance & Engagement Manager to build a collaborative, high-performance culture aligned with Scoot’s service values and operational goals.
• Oversee training operations and administration, including schedules, documentation accuracy, and follow-up reporting.

2) Governance, Standards & Fair Practices

• Serve as a Disciplinary Inquiry Panel member and Training Review Meeting Panel member to apply the disciplinary framework fairly and consistently.
• Set clear standards and ways of working for the team to drive alignment, accountability, and quality outcomes.
• Engage the Training & Development team to maintain morale, cohesion, and a shared sense of purpose.
• Ensure training execution aligns with internal controls, audit readiness, and regulatory expectations.

3) Training Budgeting & Resource Planning

• Manage the annual training plan and budget, including SEP training for cabin crew.
• Plan and manage training resources (e.g., venues, trainer capacity, MIC coverage) to meet operational needs.
• Review trainer and MIC manpower annually to ensure adequate coverage based on operational demand.
• Work closely with HR to explore and secure relevant training-related grants.
• Ensure sufficient pipeline of proficient cabin crew to support line operations.

4) Curriculum & Instructional Design Excellence

• Ensure training curricula and programmes comply with regulatory requirements and company standards.
• Refresh curriculum to bridge performance gaps, meet evolving passenger expectations, and align with operational requirements.
• Apply strong instructional design to support different learning modalities and channels for better learning effectiveness.
• Systematically track curriculum and instructional design changes, ensuring clear governance and traceability.
• Upskill mentors and trainers in tools and facilitation skills to raise learning impact across the board.

5) Training Quality, Systems & Continuous Improvement

• Maintain high training standards through quality assurance, evaluation, and continuous improvement cycles.
• Manage performance monitoring, audits, development and coaching for Training Mentors.
• Oversee Rank Trainer selection, training pathway and development framework, including targeted support and coaching.
• Oversee LMS and training-related systems to ensure effectiveness, data integrity, and user enablement.
• Use insights from performance trends and stakeholder feedback to strengthen training outcomes and consistency.

6) Materials, Manuals & Record Keeping

• Review and update training materials to ensure currency, accuracy, and compliance.
• Ensure revisions are tracked systematically with proper version control and documentation discipline.
• Manage revision and publication of training manuals including Cabin Crew Manual (CCM) and Trainee Guide.

7) Additional Contributions to Cabin Services

• Lead planning for marketing/PR events and inaugural crew selection activities.
• Support cabin crew recruitment activities, including career fairs and roadshows.
• Assist with WS DIP programme and other crew development initiatives as required.
• Perform ad-hoc duties as assigned to support Cabin Services objectives.

Key Requirements

Mandatory

• Proven experience leading training, coaching, or learning operations teams (preferably in aviation, hospitality, or service-intensive environments).
• Strong knowledge of training governance and quality assurance, with the ability to maintain consistent delivery standards.
• Demonstrated capability in curriculum management and instructional design, including change tracking and version control.
• Excellent stakeholder management skills, with the ability to partner across Cabin Services, HR, and operational teams.
• Strong communication and coaching skills, with a track record of developing trainers/mentors and building team engagement.

Preferred

• Familiarity with regulatory training requirements in an aviation context (e.g., safety/SEP-related training, past flying experience as cabin crew).
• Hands-on experience managing an LMS and training systems, including reporting and data-driven improvements.
• Experience managing training budgets, resource planning, and/or grant applications.
• Exposure to service culture programmes (e.g., service principles, culture values, service DNA frameworks).