Warranty Publications Analyst

Overview

Who we are

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

This position is based out of Toyota Motor North America Headquarters in Plano, TX.

Who we’re looking for

Toyota’s Warranty Administration Department is looking for a passionate and highly motivated Warranty Publications Analyst.

The primary responsibility of this role is to fully understand emissions regulations and coverages, and manage warranty publications, including warranty guides, field and dealer communications and warranty pocket handbooks. 

Reporting to the Warranty Administration Manager, the person in this role will support the Warranty Administration Department’s objective to meet all deadlines and compliance regulations for warranty and emissions guides, as well as other publications.  The team member in this position will be expected to proactively monitor industry developments and help guide the teams through any changes that affect our products or processes. The team member in this position will also work with several departments across the company as well as TMC-QD regarding emissions coverages for upcoming models.

What you’ll be doing

• Edit and update Warranty and Emissions Guides for Toyota and Lexus
• Edit and update Warranty Pocket Handbooks
• Serve as SME for all Emissions related questions, updates and changes
• Collaborate with Service Information team, Certification teams, TMC-QD, and others
• Maintain inventory of warranty-related materials at the MDC
• Author and distribute field and dealer communications relating to the Warranty Department
• Administer the Warranty Resource Center
• Cross-train to support and provide backup to other functions within the Administration team
• Other ad-hoc duties as necessary

What you bring

• Bachelor's degree or equivalent work experience
• Understanding of emissions warranty coverage
• Demonstrated analytical and critical thinking skills
• 3+ years of automotive fixed operations experience
• Intermediate or above skill level with MS Office products
• Strong communications skills, both verbal and written
• Great attention to detail

Added bonus if you have

• Bi-lingual (Spanish or Japanese)
• 5+ years experience in warranty or fixed operations
• Experience with professional publications
• Experience with regulatory compliance
• Detailed understanding of evolving CARB and Federal Emissions regulations

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable) 

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].