Transformation Manager

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

IDS Transformation Manager

The IDS team are currently looking for an experience transformation leader based in our Krakow office. This is a global role where the chosen individual will drive alignment, own the end to end execution of the IDS transformation roadmap and partner with stakeholders on a global level.

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Duties will include but not limited to:

Overall Leadership & Governance:

• Serve as a senior transformation leader and trusted advisor to IDS leadership on transformation strategy, execution progress, and delivery outcomes across the IDS portfolio

• Drive alignment across Product, Technology, Operations, and Business stakeholders to ensure transformation initiatives deliver measurable efficiency, predictability, and scalability

• Establish and maintain a robust transformation governance framework (standards, KPIs, operating cadence, escalation paths) to ensure transparency and control across all initiatives

• Proactively identify and manage risks, dependencies, and trade-offs across transformation programs, ensuring minimal disruption to production and ongoing roadmap delivery

• Lead executive-level communication and reporting on transformation progress, outcomes, and value realization

Transformation Strategy & Execution (Enterprise Scope):

• Own the end-to-end execution of the IDS Transformation roadmap spanning Product Led Development (PLD), AI adoption, process modernization, and knowledge management initiatives

• Translate transformation vision into actionable programs, milestones, and measurable outcomes

• Drive implementation and scaling of Product Led Development

• Oversee transformation of multiple product families and ensure consistency in execution across all PODs and initiatives

• Partner with Products, Business Transformation, AI Labs and Systems leadership to ensure seamless integration of transformation initiatives into the broader product delivery lifecycle

Product Led Development (PLD) Operating Model:

• Establish and institutionalize the PLD operating model across IDS

• Ensure effective implementation of intake, backlog management, and planning frameworks

• Drive adherence to consistent tooling (e.g., JIRA usage) to improve planning accuracy and transparency

• Address key maturity gaps such as estimation accuracy, intake clarity, and capacity planning

AI Transformation & Innovation:

• Lead the identification, prioritization, and execution of AI-driven transformation initiatives

• Oversee AI use cases including inquiry automation, impact analysis, access provisioning, and test automation

• Drive lifecycle from proof-of-concept to scaled adoption

• Ensure alignment with operational goals such as efficiency and scalability

• Partner with Technology teams to ensure secure and scalable implementation

Process Modernization & Operational Excellence:

• Drive standardization and optimization of delivery processes

• Establish governance and monitoring frameworks

• Improve demand-capacity alignment

• Enable transition to agile delivery models

• Lead operational improvements to enhance efficiency

Portfolio Management, Insights & Reporting:

• Provide executive visibility into transformation progress

• Establish KPI and OKR frameworks

• Drive data-driven decision-making through dashboards

• Monitor risks and ensure mitigation

• Align initiatives with business priorities

Stakeholder Engagement & Change Management:

• Build strong relationships with senior stakeholders

• Lead change management efforts including training and communication

• Ensure smooth transition to new operating models

• Foster a culture of continuous improvement

Capability Building & Culture:

• Develop and scale transformation capabilities

• Coach leaders and teams on best practices

• Promote experimentation and learning

• Ensure sustainability of transformation

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Task based working system
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.