Global Director - Accounts Receivable

Are You Ready?

CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For mission-critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years.

Our approach is simple because our Purpose informs everything we do:

We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.

Our Foundational Principles:

• We act with integrity
• We serve each other
• We serve society
• We work for our future

At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity.

For us, operational readiness isn’t simply a goal—it’s a way of life. Tomorrow demands to be at the forefront of today. We get there through tireless effort, precision, efficiency, and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.

 

The Global Director, Accounts Receivable leads the global Order-to-Cash finance process and is responsible for billing, customer invoicing standards, cash application, collections governance, dispute resolution coordination, credit policy administration, Average Days Delinquent (ADD) performance, bad debt reserve support, and AR integration for acquired companies. This role ensures that revenue is billed accurately, collected efficiently, and reported consistently across all countries. 

Key Responsibilities: 

• Own the global AR process, including customer setup, billing readiness, invoice issuance, collections routines, cash application, dispute tracking, credit review support, and AR month-end close procedures. 

• Establish global billing, collections, credit, cash application, dispute escalation, and bad debt reserve procedures while allowing for country-specific statutory and customer requirements. 

• Partner with operations, project management, sales, legal, tax, treasury, and local finance teams to resolve invoicing issues, contractual billing requirements, disputes, credit concerns, and collection barriers. 

• Develop AR reporting and metrics, including ADD, aging, collection effectiveness, unapplied cash, dispute aging, invoice rejection rates, billing cycle time, and high-risk customer exposure. 

• Lead standardization and automation of billing and cash application processes, including ERP workflows, customer portals, invoice templates, project billing controls, and integrated reporting. 

• Support acquisition integration by mapping order-to-cash processes, aligning billing requirements, migrating customer master data, standardizing collection routines, and stabilizing AR reporting. 

• Maintain controls over customer master data, billing authorization, revenue cut-off, credit approvals, allowance judgments, write-offs, cash application, and documentation retention. 

• Partner with FP&A to provide visibility of receipts, overdue balances, collection risks, and other AR matters impacting liquidity and cash flow forecasting. 

• Drive continuous improvement through billing discipline, collections management, effective dispute resolution, and increased visibility and accountability for receivables. 

Qualifications: 

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 8+ years of AR, order-to-cash, billing, collections, project accounting, shared services, or accounting operations leadership experience.
• Experience in a professional services, consulting, engineering, project-based, multi-country, or acquisition-driven environment is preferred. 
• Demonstrated experience standardizing and improving processes, implementing controls, and driving automation across a complex organization is highly desirable. 
• Strong experience with Sage Intacct, including system implementations, configuration, optimisation, and continuous improvement initiatives