Collections Agent

Description

Segoso Caribbean is a Business Process Outsourcing (BPO) company that provides business support and customer experience services to international clients. The company operates in Jamaica and supports a range of industries, including financial services, telecommunications, healthcare, utilities, retail, and other service-based industries. Segoso Caribbean is part of Sequium Asset Solutions and provides services such as customer service, sales, account support, and collection services. 

 The 3rd Party Collection Agent is responsible for contacting consumers regarding delinquent accounts on behalf of a client. The primary objective of the role is to communicate professionally with consumers, understand their circumstances, discuss outstanding balances, and work toward securing an appropriate payment or resolution in accordance with company and client guidelines. 

 The Collection Agent will be responsible for making outbound calls to consumers with delinquent accounts, discussing account information, answering questions, addressing concerns, and providing available payment options. The agent will also negotiate payment arrangements, use effective persuasion and de-escalation techniques, build rapport with consumers, and work toward successful account resolution while maintaining a professional customer experience. 

Requirements

• Minimum 1 year of proven 3rd Party Collections experience 
• Previous experience in a BPO/Call Center environment 
• Experience handling delinquent or charged-off accounts 
• Experience making outbound collection calls 
• Strong sales and negotiation skills 
• Excellent verbal and written communication skills 
• Strong persuasion and objection-handling skills 
• Ability to de-escalate difficult customer interactions 
• Strong customer service and relationship-building skills 
• Ability to negotiate and establish payment arrangements 
• Comfortable working in a target-driven and KPI-focused environment 
• Ability to meet collection, productivity, quality, and call-volume targets 
• Strong computer literacy and data-entry skills 
• Ability to multitask and navigate multiple computer systems/screens 
• Strong attention to detail and accurate documentation skills 
• Ability to work under pressure and handle challenging conversations 
• Professional, dependable, and results-oriented 
• Strong attendance and punctuality 
• Must be willing to work onsite at Kingston location 
• Must be willing to work the required 8:00 AM – 7:00 PM schedule 

COMPENSATION & BENEFITS

• Starting Rate: JMD $660 per hour 
• Post-Probation Rate: JMD $760 per hour after successfully completing the 90-day probationary period 
• Sign-On Bonus: US$350, subject to applicable conditions 
• Weekly Pay 
• Paid Training 
• Weekends Off 
• Working Hours: Between the hours of 8:00 AM – 7:00 PM 
• Full-Time Employment 
• Career Growth & Development Opportunities 
• Opportunity to build experience in collections, financial services, customer service, negotiation, and account management