- Location
- Dubai, United Arab Emirates · United Arab Emirates
- Workplace
- Hybrid, Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Experience
- 5+ years
Description
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions.
You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.
Key Responsibilities
- Serve as the primary technical point of contact for assigned enterprise clients.
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
- Participate in incident response and post-mortem activities when escalations occur.
- Create and maintain technical documentation, runbooks, and environment overviews.
Required Skills & Qualifications
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Comfortable leading deployments and technical troubleshooting on customer sites.
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
- Ability to manage multiple client accounts and prioritize competing demands.
- Strong documentation skills and a disciplined approach to knowledge sharing.
Preferred Qualifications
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.).
- Experience with modern DevSecOps tools and CI/CD pipelines.
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001).
- Experience working in high-availability or mission-critical environments.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
