- Location
- ROYAL BANK PLAZA, 200 BAY ST:TORONTO, Canada
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Workday
Description
Job Description
What is the opportunity?
We're looking for someone to join our team who is passionate about making a difference in the fast-paced world of capital markets. As a desktop support specialist, you'll be the go-to person for our clients, helping them navigate complex technical issues and providing top-notch support. It's a challenging role, but also incredibly rewarding. You'll have the opportunity to work with a talented team, develop your skills, and take ownership of your work. Plus, you'll be part of a company that values its people and is committed to helping you grow and thrive.
What will you do?
- Provide technical assistance and support to capital markets clients
- Troubleshoot and resolve complex technical issues in a timely manner
- Install, configure, and maintain computer systems and software
- Offer guidance and training to clients on new technologies and systems
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge bases
- Stay up to date with industry trends and emerging technologies to provide expert support
- Deliver exceptional customer service and ensure client satisfaction
What do you need to succeed?
Must-have
- Strong technical skills and knowledge of computer systems, software, and networking
- Excellent problem-solving and troubleshooting abilities to resolve complex technical issues
- Effective communication and interpersonal skills to provide top-notch support to clients
- Ability to work collaboratively as a team player, sharing knowledge and expertise to achieve common goals
- A strong desire to learn and stay up to date with new technologies and industry trends
Nice-to-have
- Experience with IT service management frameworks, such as ITIL
- Familiarity with financial industry applications and systems
- Certification in a relevant technical area, such as CompTIA A+ or Microsoft certifications
- Previous experience working in a fast-paced, dynamic environment, such as a trading floor or financial institution
What's in it for you?
We thrive on progressive thinking and working together to deliver trusted advice and helping our clients and communities prosper while reaching our potential and achieving mutual success.
We offer:
- A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field and make a lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.