Electrical Operations Manager

The Electrical Operations Manager is responsible for leading and overseeing the day-to-day operations of the electrical department. This role will drive department performance, technician productivity, customer satisfaction, safety, quality, and profitability while developing a high-performing electrical team.

The ideal candidate is a strong people leader with a background in residential electrical service and/or installation who understands how to build a department, hold teams accountable, and create an exceptional customer experience.

This is a hands-on leadership position that requires strong business acumen, field knowledge, communication skills, and the ability to coach and develop technicians and support staff.

Key Responsibilities

Department Leadership

• Oversee all daily electrical department operations.

• Establish department goals, KPIs, and performance expectations.

• Lead, coach, and develop electricians, installers, apprentices, and support personnel.

• Conduct regular one-on-ones, performance reviews, and team meetings.

• Build a culture of accountability, teamwork, professionalism, and continuous improvement.

• Partner with Recruiting and HR to identify staffing needs and build a strong talent pipeline.

Production & Field Operations

• Monitor daily technician productivity, capacity, sold work, callbacks, and completion rates.

• Ensure jobs are properly scheduled and resources are aligned with demand.

• Work closely with dispatch and customer service to maximize technician efficiency.

• Assist with escalated field situations and complex customer concerns.

• Ensure technicians have the tools, materials, training, and resources needed to succeed.

• Identify operational bottlenecks and implement solutions.

Financial & Department Performance

• Own electrical department revenue, gross profit, labor costs, and overall profitability.

• Monitor department KPIs and financial performance.

• Identify opportunities to improve average ticket, conversion, productivity, and revenue.

• Control overtime, material costs, warranty expenses, and other controllable costs.

• Partner with leadership to develop annual budgets and growth strategies.

• Analyze department performance and create action plans when goals are not being met.

Customer Experience

• Ensure every customer receives a professional, high-quality experience.

• Handle escalated customer concerns and service recovery situations.

• Monitor callbacks, complaints, reviews, and customer satisfaction.

• Establish clear expectations for technician professionalism and communication.

• Ensure work is completed according to company quality standards.

Safety, Quality & Compliance

• Maintain strict adherence to electrical codes, company standards, and safety procedures.

• Ensure technicians maintain required licenses and certifications.

• Conduct quality-control reviews and address workmanship issues.

• Reduce callbacks and warranty-related expenses through training and accountability.

• Promote a strong safety culture throughout the department.

• Ensure compliance with applicable federal, state, and local regulations.

Training & Development

• Identify technical and leadership development opportunities.

• Create and maintain training plans for electricians and apprentices.

• Partner with Training/HR to develop career paths and advancement opportunities.

• Coach technicians on technical skills, customer communication, sales, and productivity.

• Identify high-potential employees and develop future leaders within the department.

Sales & Revenue Growth

• Partner with Sales and Operations leadership to grow the electrical department.

• Monitor lead conversion, average ticket, sold hours, and close rates.

• Coach technicians on identifying customer needs and presenting solutions professionally.

• Develop strategies to increase maintenance, repair, replacement, and electrical upgrade opportunities.

• Identify new revenue opportunities and services the company can offer.

Leadership Expectations

The Electrical Operations Manager is expected to:

• Lead by example.

• Set clear expectations and follow through with accountability.

• Make data-driven decisions.

• Communicate effectively with field and office teams.

• Develop people rather than simply manage tasks.

• Be visible and engaged with the field team.

• Create solutions rather than simply identify problems.

• Protect the customer experience and company reputation.

• Maintain a high standard of professionalism and integrity.

Key Performance Indicators

Success in this position will be measured through:

• Electrical department revenue

• Gross profit / gross margin

• Technician productivity

• Average ticket

• Lead conversion / close rate

• Sold hours

• Revenue per technician

• Callback rate

• Warranty expense

• Customer satisfaction / reviews

• Employee retention

• Technician utilization

• Safety performance

• On-time completion

• Department EBITDA/profitability

Qualifications

Required:

• 5+ years of experience in residential electrical service, installation, or a related field.

• Previous leadership or management experience.

• Strong understanding of residential electrical systems and field operations.

• Strong communication and interpersonal skills.

• Demonstrated ability to coach, motivate, and hold employees accountable.

• Strong organizational and problem-solving skills.

• Ability to analyze operational and financial performance.

• Valid driver's license and acceptable driving record.

Preferred:

• Master Electrician or appropriate state electrical license.

• Experience managing a residential service electrical department.

• Experience with ServiceTitan or similar field-service management software.

• Experience managing a P&L or department budget.

• Experience growing a service department.

• Experience in HVAC, plumbing, or other home-service industries.

What Success Looks Like

First 30 Days

• Learn the team, systems, processes, and department expectations.

• Establish relationships with technicians and support staff.

• Understand current KPIs and financial performance.

• Identify immediate operational and customer-service opportunities.

60 Days

• Establish clear accountability and performance expectations.

• Implement coaching and development routines.

• Begin improving productivity, callbacks, and customer experience.

• Identify staffing, training, and equipment needs.

90 Days

• Deliver measurable improvement in department performance.

• Establish a sustainable operating rhythm for the electrical department.

• Develop a strong bench of technicians and future leaders.

• Build a clear growth plan for the department.

• Demonstrate ownership of financial and operational results.

Compensation & Benefits

Compensation: $100k– $120 DOE + Performance Bonus

Additional benefits may include:

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Company vehicle

• Company phone/tablet

• Leadership and technical training

• Career advancement opportunities

• Employee discounts

• Performance incentives

Why Join Us?

We’re building more than an electrical department—we’re building a career path for skilled tradespeople and future leaders. This is an opportunity for an experienced electrical leader to take ownership, develop a team, improve operations, and play a key role in growing the business.

If you’re an electrical leader who wants to build something, develop people, and be rewarded for results, we want to talk to you.