Front Desk Agent

Why us?

At AC Hotel Minneapolis Downtown, we believe the best hospitality feels effortless, thoughtful, and distinctly personal. Located in the heart of the Hennepin Avenue Theatre District and connected to the downtown skyway, our hotel is a hub for guests here for concerts, sporting events, business, and everything that makes Minneapolis vibrant.

 

As part of our team, you will help create a modern, European-inspired experience where every detail matters, from a warm welcome at the front desk to a perfectly prepared room, a handcrafted cocktail in the AC Lounge, or a thoughtful recommendation for exploring the city. We are looking for a Part Time Front Desk Agent who brings genuine care, attention to detail, and pride in creating exceptional moments for guests and teammates alike.

 

At Sage Hospitality Group, we do more than operate hotels. We create places people are proud to work and guests are excited to return to. You will join a team that values individuality, supports growth, celebrates curiosity, and believes great hospitality starts with great people.

 

If you are energized by a fast-paced downtown environment, enjoy making meaningful connections, and take pride in delivering service with style and intention, we would love to meet you. Apply now and help us make every stay at AC Hotel Minneapolis Downtown feel exceptional.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

 

Experience

None required

 

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

The Perks

• Marriott hotel discounts worldwide and Sage hotel and restaurant discounts across the U.S.

• Medical, dental, and vision insurance for full-time associates

• 401(k) opportunities for all associates

• Discounted parking and convenient access to public transit

• A downtown workplace connected to the energy, entertainment, and experiences of Minneapolis

A Culture You Can Feel

At Sage, we create places where people belong. Our associates bring creativity, passion, and genuine care to every interaction, creating memorable experiences for our guests, one another, and the communities we serve. We are proud to set new standards in hospitality while supporting our people’s growth, individuality, and success.