M01 - Observability Engineer

Overview 
As an Observability Engineer, you will establish and operate consistent observability capabilities across SSOE infrastructure and applications.

You will work across metrics, events, logs, and traces to provide a unified view of service health and performance. You will define instrumentation standards, service-level indicators and objectives, alerting strategies, dashboards, and operational health signals.

You will work closely with application, infrastructure, network, security, and platform teams to ensure observability is built into services from the outset rather than added after deployment.

Key Responsibilities

Observability Engineering

• Design and operate end-to-end observability across on-premise infrastructure, networks, applications, cloud platforms, and hybrid environments
• Collect, aggregate, and correlate metrics, events, logs, and traces across infrastructure and application workloads
• Define and maintain observability standards that work consistently across legacy, on-premise, containerised, and cloud-native systems
• Establish application and infrastructure instrumentation standards using OpenTelemetry and other appropriate technologies
• Support engineering teams with instrumentation, SDK, agent, and telemetry integration
• Define common conventions for service naming, metadata, tagging, correlation IDs, and telemetry enrichment
• Identify observability gaps and continuously improve end-to-end visibility across SSOE services

Service Reliability & Monitoring

• Define SLIs, SLOs, alerting rules, and service health indicators for critical services
• Build operational dashboards covering infrastructure health, application performance, user experience, availability, capacity, and service reliability
• Develop leadership-level views that provide meaningful visibility into service performance and operational trends
• Design actionable alerting that enables teams to identify and respond to issues while minimising unnecessary alert noise
• Establish monitoring and operational-readiness requirements for new applications, infrastructure, and platform components
• Use observability data to support capacity planning, performance analysis, reliability improvements, and operational decision-making

Telemetry & Integration

• Define secure telemetry collection and routing across on-premise environments, GCC, cloud platforms, and approved SaaS services
• Work with infrastructure and platform teams to integrate telemetry from servers, network devices, applications, containers, databases, and managed cloud services
• Design observability approaches that account for network boundaries, security zones, data residency, and connectivity constraints
• Define telemetry retention, lifecycle, and cost-management requirements
• Ensure logs, metrics, and traces can be correlated across distributed and hybrid systems

Incident Management & Continuous Improvement

• Support operational teams during incidents by using observability data to identify symptoms, dependencies, and potential root causes
• Participate in incident investigation, root-cause analysis, and post-incident reviews
• Identify recurring operational issues and recommend improvements to instrumentation, alerting, architecture, or operational processes
• Define appropriate SLOs and operational health indicators for observability services
• Participate in operational support and on-call responsibilities for owned services
• Maintain architecture documentation, operational procedures, and runbooks

What We Are Looking For

Experience

• Minimum 3–5 years of experience in observability engineering, Site Reliability Engineering (SRE), platform engineering, infrastructure engineering, or a related discipline
• At least 2 years of hands-on experience implementing or operating observability and monitoring capabilities in production environments
• Demonstrated experience working with metrics, logging, tracing, dashboards, alerting, and incident troubleshooting
• Experience monitoring and supporting production infrastructure, applications, or distributed systems
• Experience working with on-premise and/or cloud environments, with an understanding of hybrid infrastructure
• Experience working with engineering or operations teams to implement instrumentation and improve service reliability