- Source
- Fountain
Description
About this opportunity
As a Care Partner, you will be responsible for overseeing and coordinating all aspects of client care, ensuring a seamless and positive experience for both potential and existing clients. This position provides leadership and guidance in managing client interactions, working closely with the office team to meet the needs and best interests of the client while achieving key operational goals.
We are looking for a couple new team members to join our Belmont office to support our clients who are located around Newcastle and surrounds, including Maitland.
Why join us?
- Full Time Permanent role based out of our Newcastle office in picturesque Belmont with flexible working arrangements that make sense
- Flexible working arrangements to support work–life balance + competitive salary package
- Enjoy your birthday your way with a paid day off each year
- Paid wellness, volunteering and study leave to support your wellbeing and growth
- Save on your next car with our novated leasing options
- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
Key Responsibilities
- Planning, managing, coordinating, and reviewing client goals.
- Actively communicate with team members and clients to develop care plans.
- Formalise agreements with the client and client’s family about the care services to be provided and costs involved.
- Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about caregiver performance.
- Meeting with clients and their families face to face to discuss and review current care plans and goals.
About you
- Qualifications in Community Services preferred
- Aged Care and Case Management experience a must
- Experience with Home Care Packages, Support at Home and Aged Care Case Management advantageous
- Great customer service manner
- Strong administration skills and computer proficiency required
- Highly efficient and organized with proven time management skills
Skills
Customer Service
