Deposit Operations Specialist

Description

About Us

Headquartered in Lewiston, Maine, Dirigo Federal Credit Union is a profitable and fast-growing community credit union with five branch locations. At Dirigo, we’re more than a financial institution – we’re a member-owned cooperative built on relationships, trust, and service. We’re excited to welcome team members who share our passion for helping people achieve financial well-being. 

The Opportunity

We’re seeking qualified applicants for our open Deposit Operations Specialist position. This role supports our credit union and its members by processing ACH and wire transfers, completing deposit-related reports, and ensuring all operational activities follow established procedures and compliance standards. This role collaborates with multiple departments, assists staff and members with account-related needs, and helps resolve issues with accuracy and professionalism. The individual stepping into this role will also be the lead for our courtesy pay program. 

What You’ll Do

· Process ACH and wire payments accurately and in accordance with compliance requirements

· Research and resolve member and account issues within assigned authority and escalate when needed

· Prepare and maintain required credit union and member records and reports

· Monitor our member privilege program, including member communications and account updates

· Provide support for digital banking channels including mobile deposit and bill pay, and to eBranch staff during high call volume periods

What We’re Looking For

· Strong attention to detail and accuracy

· Ability to problem-solve

· Professional communication and interpersonal skills, with the ability to interact with individuals across the credit union and external partners

· Familiarity with digital banking systems is a plus

· Prior experience in deposit operations or financial services preferred

Why Join Us

· Anticipated hourly rate for this position is $22.00 - $26.00

· Strong benefits package, including health, dental, and vision insurance; retirement plans; disability coverage; and HSA contributions for enrolled participants

· PTO starting at 15 days/year, plus 11 paid holidays

· Supportive, adaptive leadership committed to your growth and success

· A mission-driven culture rooted in the credit union philosophy of people helping people