Customer Relations Associate

Description

At Dioji K-9 Resort & Athletic Club, we pride ourselves on providing an exceptional experience for both our canine guests and their owners. Our Customer Relations Associates are the welcoming faces of Dioji, helping create a positive, professional, and personalized experience for every customer.

We're looking for friendly, energetic, and organized individuals who genuinely love dogs, enjoy working with people, and thrive in a fast-paced environment. This is an active, customer-facing position that requires excellent communication skills, attention to detail, and the ability to juggle multiple responsibilities with a positive attitude.

Key Responsibilities

• Provide exceptional customer service, including greeting customers, managing dog check-ins and check-outs, and answering questions.
• Handle reservations, phone calls, routine emails, customer transactions, and account updates.
• Conduct facility tours and guide new customers through Dioji's enrollment process.
• Develop strong knowledge of our daycare, boarding, spa services, and retail products to educate customers and recommend appropriate offerings.
• Prepare daily report cards to keep owners informed about their dogs' stays.
• Communicate customer requests, questions, and concerns to management and other team members.
• Safely escort dogs of all sizes between reception, play yards, and accommodations, following established handling procedures.
• Maintain a clean, organized, and welcoming reception and retail area.

Schedule & Benefits

• $17.40–$18.40 per hour, based on qualifications and experience.
• Full-time and part-time opportunities with flexible scheduling.
• Weekend availability may be required; availability during the holiday season is essential.
• 20% employee discount on retail merchandise and Dioji services.
• Free daycare while working (limits apply)
• Health insurance and paid time off for eligible full-time employees.
• 401(k) retirement plan, subject to eligibility requirements.
• California paid sick leave and other legally required benefits.
• Opportunities for training, professional growth, and advancement.

Requirements

• Excellent customer service, communication, and interpersonal skills.
• A genuine love of dogs and comfort handling dogs of all breeds and sizes.
• Ability to multitask, stay organized, and work efficiently in a busy environment.
• Friendly, dependable, detail-oriented, and team-focused attitude.
• Basic computer skills and willingness to learn our reservation and customer management systems.
• Previous customer service, hospitality, retail, or animal care experience preferred, but not required.

Physical Requirements

This is an active position requiring substantial standing and walking throughout the shift, including frequent trips between reception and the play yards. Associates must be able to move at a brisk pace when needed, safely handle dogs of varying sizes and strengths, and perform occasional bending, reaching, and light cleaning duties, with or without reasonable accommodation. Applicable meal and rest breaks are provided.

Equal Opportunity Employer

Dioji K-9 Resort & Athletic Club is an Equal Opportunity Employer committed to providing equal employment opportunities in accordance with applicable law. Reasonable accommodations are available to qualified applicants and employees with disabilities.

This position is hourly, non-exempt, and subject to applicable California wage and hour laws. Employment is at-will unless otherwise provided by a written agreement signed by an authorized company representative.