Field Service Manager

Location: Denver, CO 80238
Employment Type: Full-Time
Pay: $30.00 per hour
Schedule: Overnight Shift
Driver’s License: Required

Position Overview
Citadel Security USA is seeking an experienced Field Service Manager to oversee overnight operations across multiple assigned locations in the Denver area. This position is responsible for guiding field supervisors and security personnel, maintaining service standards, strengthening client relationships, and ensuring that daily operations run efficiently.

The successful candidate will balance hands-on field leadership with administrative responsibilities, including staffing coordination, performance reviews, site inspections, payroll oversight, and operational reporting. This role requires someone who can make sound decisions independently, address challenges promptly, and maintain consistent communication with clients and company leadership.
 

What You Will Do

Multi-Site Operations & Field Leadership

• Direct overnight operations across assigned locations, ensuring personnel follow established procedures and client requirements.
• Supervise, guide, and support Field Supervisors and assigned security officers.
• Conduct routine and unannounced site visits to evaluate employee performance, staffing coverage, and service quality.
• Review attendance, shift coverage, incident response, and other operational indicators to identify concerns.
• Coordinate schedules and staffing adjustments to address vacancies, callouts, and changing account needs.
• Step into an assigned security post when necessary to maintain coverage and support business operations.
• Use workforce and patrol management platforms, including TrackTik, to monitor activity and maintain accurate operational records.
   

Client Communication & Service Quality

• Build and maintain professional working relationships with assigned client representatives.
• Provide operational updates, participate in client meetings, and communicate relevant service developments.
• Respond to escalated concerns, investigate service issues, and coordinate timely resolutions.
• Verify that assigned teams consistently meet contractual obligations, post orders, and service expectations.
• Identify recurring service concerns and recommend practical improvements to strengthen client satisfaction and retention.
   

Financial & Administrative Responsibilities

• Monitor labor expenses, overtime, open shifts, and staffing levels to support responsible cost management.
• Review operational reports and performance information to identify inefficiencies and areas requiring attention.
• Provide regular updates on account performance, staffing concerns, and operational results to district leadership.
• Approve authorized expenses within established budget limits.
• Maintain adequate uniform and equipment inventory for assigned personnel.
• Review and submit payroll information, schedules, and required administrative documentation accurately and on time.
   

Compliance, Safety & Risk Management

• Verify that assigned locations operate in accordance with applicable laws, company policies, contractual terms, and established procedures.
• Complete inspections and operational audits to identify performance or compliance gaps.
• Reinforce safety practices, incident documentation procedures, and reporting expectations.
• Investigate operational deficiencies and coordinate corrective measures.
• Recognize potential risks involving post orders, client requests, or contract requirements and bring significant concerns to the appropriate leadership team.
   

Employee Development & Performance Management

• Assist with recruiting, interviewing, onboarding, and assigning security personnel and field supervisors.
• Coordinate required training, certifications, and continuing development.
• Coach supervisors on leadership, accountability, communication, and performance expectations.
• Address attendance, conduct, and performance concerns through appropriate documentation and follow-up.
• Support employee engagement and retention through consistent leadership and timely communication.
• Maintain a respectful and professional workplace while following applicable employment requirements and company procedures.
   

Additional Operational Support

• Assist district leadership with business development and account support when needed.
• Coordinate personnel and resources during emergencies or unexpected operational disruptions.
• Remain available to address urgent overnight staffing or client concerns outside routine business hours.
• Perform other management and operational duties as assigned.
   

Required Qualifications

• High school diploma or GED.
• At least three (3) years of progressive experience in operations management, business management, or a related field.
• Valid driver's license.
• Demonstrated ability to supervise employees, coordinate daily operations, and manage competing priorities.
• Strong understanding of scheduling, staffing, service delivery, and operational accountability.
• Ability to communicate professionally with clients, employees, supervisors, and senior leadership.
• Strong written communication skills, including the ability to prepare reports and maintain accurate records.
• Ability to use computers and standard office applications to manage schedules, reports, and administrative tasks.
• Sound judgment and the ability to handle sensitive employee, client, and operational matters professionally.
• Ability to travel between assigned locations and conduct field inspections.

Preferred Qualifications

• Previous experience managing multiple locations or contract-based operations.
• Background supervising Field Supervisors, security personnel, or other operational teams.
• Experience monitoring labor budgets, overtime, payroll, and staffing expenses.
• Familiarity with client contracts, service level agreements, post orders, and quality assurance procedures.
• Experience using TrackTik or similar scheduling, reporting, patrol, or workforce management platforms.
• Associate's degree or higher in Business Administration, Management, Criminal Justice, or a related discipline.
• Relevant professional certifications or management credentials.
   

Physical & Work Requirements

• Ability to alternate between office-based administrative work and field responsibilities.
• Ability to sit, stand, and walk for extended periods during the workday.
• Ability to travel to assigned locations and navigate different work environments.
• Comfortable using computers, telephones, and other standard office equipment regularly.
• Ability to review schedules, reports, written records, and electronic information.
• Ability to communicate clearly in person, over the phone, and through written correspondence.
• Ability to occasionally lift or carry supplies and equipment weighing up to approximately 25 pounds.
• Ability to respond to urgent operational matters, which may require extended hours, additional site visits, or prolonged periods on foot.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.