Front Desk Supervisor

Description

Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor (Haus Experience Supervisor) to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.

Key Responsibilities

Front Desk Operations

• Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications.
• Ensure the team follows all service protocols and hospitality standards.
• Monitor and manage room blocking, special requests, early arrivals, and VIP needs.
• Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.
• Assist with billing questions, corrections, and resolution of guest issues.
• Maintain a welcoming, organized, and efficient lobby and front desk environment.

Team Leadership & Training

• Assist in hiring, onboarding, supervising, and training Front Desk Specialists.
• Help create staffing schedules based on business needs.
• Conduct coaching conversations, performance feedback, and disciplinary actions as needed.
• Support team development, morale, and alignment with company standards.

Guest Experience

• Deliver anticipatory, high-touch guest service throughout the stay.
• Support pre-arrival planning and communications to personalize each visit.
• Help resolve escalated guest concerns with professionalism and empathy.
• Promote hotel services, amenities, and local recommendations.

Cross-Department Collaboration

• Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.
• Coordinate with Maintenance for timely resolution of in-room issues.
• Support F&B, Membership, and Events teams to provide seamless experiences across the property.

Member Support

• Introduce guests to Gravity Haus membership benefits and community events.
• Prepare personalized member welcome notes, VIP touches, and itineraries.
• Assist local and visiting members with questions, access, or amenity usage.
• Uphold community standards and ensure a safe, welcoming space for all members.

What We’re Looking For

• 2+ years of hotel front desk or hospitality experience preferred.
• Prior supervisory experience is a plus but not required with strong leadership qualities.
• Strong communication skills and comfort using hotel/PMS platforms.
• A guest-first mindset and genuine enthusiasm for hospitality.
• Thrive in a fast-paced environment and solve problems calmly and creatively.
• Build strong working relationships across departments and collaborate naturally.
• Stay organized, think ahead, and manage shifting priorities with ease.
• Inspire teamwork and help others grow through coaching and real-time feedback.
• Ability to work a flexible schedule including weekends and holidays.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.