Customer Service Representative – Order-to-Cash (SAP / Salesforce)

Customer Service Representative for a global manufacturer of consumer and industrial products. You'll be the single point of contact for a set of business customers, managing their orders from start to finish and making sure they have a smooth, stress-free experience.

What you'll do:

• Serve as the main contact for assigned customers, by phone, email and occasional site visits
• Manage the full order-to-cash process: order entry, tracking, delivery issues, invoicing questions and returns
• Handle complex customer cases and work with Supply Chain to fix delivery and supply problems quickly
• Log every customer interaction in Salesforce Service Cloud and schedule follow-ups
• Use SAP for orders and customer account work
• Work with internal teams to balance customer needs against what Supply Chain can deliver
• Gather customer feedback and spot chances to improve service, retain customers and win new business
• Track your own KPIs and plan your work daily, weekly and monthly

Required:

• High school diploma or GED
• 2–5 years in customer service, supply chain or sales, in a customer-facing role
• Order-to-cash process knowledge
• Experience with SAP or another ERP, and Salesforce Service Cloud or another CRM
• Basic understanding of supply chain
• Professional, positive demeanor under pressure

A plus: B2B customer service in manufacturing, chemicals, adhesives or consumer products.