Security Operations Center Dispatcher

Location Address:

4050 Coon Rapids Blvd NW Coon Rapids, MN 55433-2522

Date Posted:

October 27, 2026

Department:

16008054 North Region Security

Shift:

Day (United States of America)

Shift Length:

12 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Every Weekend

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• FTE 1.0 (80 hours per two week pay period)
• Sunday Monday Tuesday from 6:30a-6:30p, and Wed from 6:30a-10:30a
• 12 hour day shift
• Every weekend

Job Description:

Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.
Principle Responsibilities

• Manages requests for security and emergency services.
  • Monitors and answers phones, radios, intercoms, and other communication tools.
  • Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
  • Gathers detailed information from caller.
  • Records all officer activities via case/incident management systems.
  • Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
  • Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
  • Receives and processes badge access change requests.
  • Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
  • Maintains readiness to identify, assess, report, and respond to safety and security concerns in accordance with established procedures.
• Other duties as assigned.

Preferred Qualifications

• Associate's or Vocational degree in general studies
• 0 to 2 years working in dispatch or call center, Security Operations Center, or related function - May be required to travel between sites

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $24.62 to $33.74 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

  

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.