Region Manager

Description

Region Manager - must reside in Southern California or Arizona

Purpose

Lead a region of branches through Area Managers and Branch Managers to achieve regional goals in sales, service, customer retention, safety, and operating profit. The Region Manager develops effective leaders, executes regional operating plans, and ensures consistent performance and exceptional customer experiences across all assigned branches.

Key Contributions

• Lead and develop Area Managers and Branch Managers, holding them accountable for branch and regional performance.

• Drive regional sales performance through strategic planning, manager coaching, and consistent execution across branches.

• Partner with Talent Acquisition and branch leadership on workforce planning, recruiting, hiring, onboarding, and training across the region.

• Own regional financial performance, including P&L, budgets, forecasts, production targets, and inventory control.

• Conduct branch visits and performance reviews to ensure service quality, route completion, safety, and regulatory compliance.

• Oversee escalated customer issues and recurring service concerns, ensuring managers deliver timely, effective resolution.

• Partner with HR on employee relations, manager performance, attendance, and team member retention across the region.

• Ensure managers maintain safe, compliant, and operational fleet, equipment, tools, and inventory across all branches.

• Manage controllable expenses within approved regional budgets; ensure payroll accuracy and adherence to pricing and sales policies.

• Ensure regional compliance with state, federal, and company policies; implement consistent operating practices and corrective action plans.

• Coach and develop direct reports to build a strong leadership succession pipeline and support regional growth.

Success Metrics

• Achieve regional operating profit (EBITDA) and sales plans, each weighted at 25% under the bonus program.

• Meet regional route completion targets (15%) and customer retention targets measured through branch cancel rates (20%).

• Achieve regional team member retention targets (10%) and safety targets (5%).

• Maintain approved regional controllable expense budgets through monthly reviews and annual reconciliation, consistent with the bonus plan.

• Ensure each branch meets established service quality, complaint resolution, reporting accuracy, and fleet and inventory readiness standards.

Growth Impact 

• Accelerates regional revenue capture by strengthening sales execution and reducing service gaps across branches.

• Protects compliance through manager accountability, accurate reporting, and consistent hiring and safety standards.

• Drives scalability by standardizing effective practices and allocating resources across a region of field-based operations.

• Strengthens culture and retention through leadership development, succession planning, and positive team engagement.

Capabilities & Strengths 

• Collaboration & Communication: Builds trust with Area Managers, Branch Managers, support teams, and senior leadership through clear communication and partnership.

• Problem-Solving & Decision-Making: Uses financial and operational data to identify regional performance gaps, prioritize resources, and drive corrective action.

• Leadership & Cultural Alignment: Leads through managers, models company values, and builds a culture of safety, compliance, and accountability.

Requirements

Required Qualifications

• Minimum of 5 years’ progressive service industry and/or sales management experience, including P&L responsibility and oversight of multiple branches/locations.
• Experience managing and developing managers; ability to travel throughout the region
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Preferred Qualifications 

• General Household Pest and Rodent Control License or Pest Control Operator Certification.

• Experience leading geographically dispersed teams in multi-state, high-growth, or field-based environments.

• Advanced knowledge of pest control operations, regional financial management, safety, and compliance.