Sales Engineer
Premise One LLC
·Yesterday
- Location
- (Multiple States)
- Type
- Full-time
- Department
- Engineering
- Experience
- 10+ years
- Education
- High School
- Closing date
- Today
- Source
- ApplyToJob
Description
JOB DESCRIPTION
The Sales Engineer will specialize in understanding all technical aspects and products of a specific client account. This may include product development and improvement, estimating design build solutions, demonstrations of installed or requested systems and implementing these solutions within the organization.
Responsibilities
- Communicate with the Sales and Operations teams on product standards and solutions.
- Work with the Engineering team to ensure the required solution meets system requirements.
- Provides outstanding customer service and maintains the highest service standards.
- Conduct job walks to support the pre-sales estimating team.
- Generate estimates for client approval based on client RFP’s or design-build process.
- Create and provide wiring diagrams for the project installation teams and programming matrix.’
- An understanding of working for a general contractor
- Review and validate service ticket notes for repair/resolutions steps achieved to improve on
- Accurately record all work (notes, pictures, communications) daily in online tickets and
- Provide suggestions for improved field service processes.
- Field, respond to and dispatch service technicians as dictated by client SLA’s.
- Performs full stack troubleshooting, service, and repair of low voltage systems in commercial.
- Conduct site surveys using blueprints, floor plans and visual site inspections.
- Understand commissioning and tuning philosophies for all integrated systems, Security, Audio,
- Visual, Access Control and Infrastructure Cabling
- Initiate team meetings to ensure cohesion during the pre-sales and project turnover process.
It is desired to demonstrate proficiency in performing the following tasks:
- Reliable and verifiable technical background
- Ability to work with others as a team.
- Execute assigned tasks in sometimes crucial turnover expectations from the client.
- Great analytical and problem-solving skills.
- Organizing, documenting, dressing, and labeling cables
- Ability to read and understand schematic and line diagrams.
- Ability to create, track and deviate from project schedules.
- High-level organization skills for maintaining client documents and standards.
- Knowledge of current ANSI/TIA/EIA Telecommunication Standards (568, 559, 606, etc.) and all
Requirements
- Must be willing to work overtime.
- Must be willing to work weekends.
- Must be willing to work out of town, as needed.
- Ability to handle physical workload.
- Occasionally up to 50lbs – 20% of the time
- Ability to frequently climb up and down a ladder.
- Ability to safely operate a lift.
- 10+ years of relevant experience in an Engineering position covering AV, Security, Access Control with desirable experience in Infrastructure Cabling and Service Contracts/Ticketing
- Verifiable experience in leading an Engineering team.
- Demonstrate the ability to manage multiple tasks at once, at times with different clients.
- Strong mechanical aptitude and troubleshooting skills.
- Familiarity with industry tools and equipment
- OSHA30 certification is desired, but Premise One will train ideal candidates who currently do not
- Relevant manufacture certifications in Access Control, Intrusion Detection and CCTV is desired.
Skill Requirements:
- Must possess at least a High School diploma or GED equivalency.
- Must be proficient with Microsoft Office (Word, Excel, and MS Project)
- Must meet Company minimum driving standards to include a verifiable record that is in line with the Company’s Fleet Safety program.
- Competent problem-solving ability with strong mathematical and communication skills
- Must be willing to travel, as needed for assigned customer accounts.
- Ability to handle physical workload as related to daily responsibilities.
Interaction with Others: Must be able to follow Company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company's work force in actions, words and deeds.
Experience: Three to Five years related experience and/or training required.
Language Skills: Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English.
Mathematical Skills: Competent ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Competent ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists.
Certificates, Licenses, Registrations: Driving is a requirement for this position therefore A valid driver's license is required. The employee's motor vehicle record will be subject to the policies and provisions contained in the company's Fleet Safety Program.
First-Aid and CPR Certification a plus
Manufacturer Certifications a plus
Industry Certifications a plus
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, squat or crawl; identify (colored) wires by sight; talk or hear; and use a ladder and possibly a scaffold, or A-frame. The employee frequently is required to sit. The employee must occasionally lift and/or move up to 25 pounds, and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. It is required to Look at computer monitors for long periods of time.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is sometimes loud.
Safety: This position is deemed safety-sensitive and drug-free. Anyone considered for this position must adhere to the company’s safety policies, manuals, and other documents, including safety-related materials promulgated or required under applicable federal or state law.
Skills
ExcelCPRCustomer Service