Client Success Manager (NYC)
UpClear
·Today
- Salary
- $110k – $140k/yr
- Location
- New York, New York
- Workplace
- Onsite
- Type
- Full-time
- Department
- Client Services
- Seniority
- Manager
- Experience
- 3+ years
- Visa
- Not sponsored
- Source
- Workable
Description
UpClear makes a SaaS revenue management software that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management.
We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine years.
UpClear's global headquarters is in New York City and we have international offices in London, Paris, and Singapore.
Please note:
We are not able to provide sponsorship for employment authorization at this time. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York.
About the role:
The Customer Success Manager (CSM) reports to the Sr Director of Customer Success and will have primary responsibility for managing a portfolio of clients to ensure satisfaction and to drive value for both the customer and UpClear. The CSM will develop and maintain client relationships at different levels of the organization, from manager up to director and VP level, gain insights into the client’s strategic initiatives and generate opportunities for upsell and further adoption of UpClear solutions. Secondarily, the CSM will support the CS Sr Director and team members to develop best practice case studies, establish Customer Success processes and track KPIs
Responsibilities:
This role requires a high level of comfort with technical information.
In a typical day you will:
- Act as primary point of contact for portfolio of clients.
- Contribute to ensure impeccable client support to meet SLA targets and client satisfaction.
- Support senior team members to prepare client meetings with regards to content and documentation.
- Support senior team members with data collection activities to measure Key Client Success KPIs.
- Support creation and maintenance of documentation and reporting.
- Follow-up on client success, progress, issues and opportunities.
- Develop business requirements for software evolutions, and present to solution and product teams
- Develop test scripts and execute user acceptance testing
- Work with product and engineering teams to resolve issues