Customer Service Coordinator

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

 

Salary Range

Min: $22/hour

Max: $25/hour

 

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

Purpose

Perform product functions, including picking, packing, shipping, receiving, etc. to meet company quality, safety, security, and productivity standards.

 

Responsibilities: Daily Operation for Ocean Business (Ocean Import & Export)

• Create shipment references and coordinate import shipment arrangements.
• Prepare and issue customer invoices upon completion of import arrangements.
• Arrange export bookings based on customer requests.
• Issue booking confirmations to customers.
• Coordinate cargo pickups and complete AES (Automated Export System) filings.
• Verify vessel departure and prepare and issue customer invoices accordingly.
• Supporting sales members with preparing quotation
• Operational Duties including Management & Development of Import & Export
• Following up customers and/or NX branches
• Supporting to achieve department revenue/profit budget goals

Qualifications

Minimum Requirements, Education, and Experience:

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Some computer skills including data entry and maintenance and working
• Some knowledge of general and Import/Export Computer application technology desirable
• Some knowledge of international commerce (Incoterms, method, customs regulations etc.) desirable
• Good verbal and written communication Skill
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

Organization Relationships

• This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.

 

Work Environment

• This position requires physical demands to include, but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly.
• Warehouse environment may be noisy and subject to varying temperatures.
• Will work alongside drivers who are moving pallets on different types of forklifts.

 

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

 

• Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.