Relationship Banker (Bank Teller & Customer Service) | Massachusetts Locations

Description

North Easton Savings Bank is looking for customer-focused professionals to join our branch teams as Relationship Bankers at the following Massachusetts branch locations:

• Brockton, MA
• Middleboro, MA
• Whitman, MA

Available locations may change as our hiring needs evolve.

What you will do as a Relationship Banker:

You'll use your communication skills, attention to detail, and customer-first approach to support everyday banking transactions, respond to customer needs, and contribute to a positive branch experience. This position is a great opportunity for customer-focused candidates who enjoy working with people and have experience in customer service, cash handling, or related responsibilities. Throughout the day you can expect to:

• Build customer relationships. Get to know customers, understand their needs, and create a welcoming branch experience that encourages lasting relationships.
• Handle everyday banking transactions. Open and maintain customer accounts, process deposits and withdrawals, cash checks, accept loan payments, and assist with other routine banking needs.
• Recommend appropriate solutions. Listen to customers, ask thoughtful questions, and connect them with banking products, services, or specialists that align with their needs.
• Resolve customer concerns. Take ownership of customer questions and problems, follow through, and work toward solutions that strengthen customer relationships.
• Maintain accurate cash balances. Balance your cash drawer, reconcile discrepancies, and complete transactions with accuracy and attention to detail.
• Contribute to branch goals. Collaborate with teammates to deliver excellent customer service and support branch sales and service goals.
• Support branch operations. Follow bank policies and procedures related to security, confidentiality, compliance, and daily operations while helping meet the needs of your branch.

What We're Looking For

You could be a great fit for a Relationship Banker position at North Easton Savings Bank if you:

• Have a high school diploma or equivalent. This is a required qualification.
• Enjoy helping people. You like getting to know customers by name, building trust, and creating positive customer experiences.
• Bring customer service and cash-handling experience. Banking or teller experience is a plus, but experience in retail, restaurants, hospitality, or other customer-facing industries can provide valuable skills for success in community banking.
• Communicate effectively. You're comfortable listening to customers, asking questions, understanding their needs, and recommending appropriate products or services.
• Pay attention to detail. You're organized and take pride in completing transactions accurately and efficiently.
• Are comfortable with numbers and technology. Strong math and computer skills are important for everyday banking transactions and customer account services.
• Understand the importance of confidentiality. You recognize the responsibility that comes with handling customer information and financial transactions.
• Work well with a team. You bring accountability, collaboration, and a willingness to learn to your work.
• Can work a rotating Monday-through-Saturday schedule. You understand the scheduling requirements of a branch banking environment.
• Want to continue developing your skills. You're interested in growing your experience and building a career in banking.

Pay Range Disclosure

The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change.

Physical Demands:

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

NESB123