Technician, electrical and electronics engineering

The Contractor must perform, but is not limited to the following tasks:

• Answer the phone, chat or email to assist the client in the success of their SATCOM mission on various constellations.
• Troubleshoot SATCOM systems.
• Conduct functional tests and measurements on a variety of electronic equipment required for SATCOM functions.
• Solve problems and meet tight timeframes.
• Analyze, comprehend and synthesize complex information, draw conclusions and provide concise interpretation.
• Escalate problems to the Shift Supervisor as soon as possible.
• Write reports on SATCOM issues when requested.
• Communicate effectively in English in writing and orally.
• Assist the SOC personnel (Technicians, Planners, Engineers, SMES) on any issues.
• Liaise with external agencies to perform their tasks on a day-to-day basis. (i.e. DFSM, WSOC, RSSC-W, IPASC, 766 COMSEC, etc.)
• Configure anchor stations (AEHF, WGS (SCPC and iDIRECT), COMMERCIAL, etc.) using the tools and software provided by the SOC, according to the mission plans.
• Log every event using the EITSM software.
• Perform tasks assigned to the SOC operators in EITSM (i.e. frequency clearance, submitting SAR, preparing deployment packages, etc.) and follow 2-eye integrity principle on all products created.
• Abide to all the security regulations (ITSEC, COMSEC, OPSEC) and report any discrepancies to the shift supervisor and/or ISSO.
• As SOC operator, the Contractor will need to have a deep knowledge of the different terminals and modem capabilities. The Contractor must understand IF/RF frequencies, the role of the different components (BUC, LNB, Transponders/channelizer, HPA, etc.), how to calculate IF/RF frequencies, knowledge of TDMA, DVBS-S2, DAMA protocols and how to use a spectrum analyzer. They will need to understand the signal flow from the modem to the antenna and understand gain/losses, as well to understand the different baseband network protocols (TCP/IP and Serial clocked based signals).

Bidders must provide references in their proposals who can verify the accuracy of the information submitted in response to this solicitation.

The Bidder must submit copies degrees, diplomas, certifications and professional designations. Failure to submit the required

Additional mandatory criteria:

Number	Additional mandatory criteria
M1	The proposed resource must possess a diploma or certificate in Electronics Engineering Technology from a recognized post-secondary institution, OR demonstrate an equivalent combination of education, specialized training, and directly related work experience in the field of radio communications.
M2	The proposed resource must clearly demonstrate a minimum of one (1) year of experience within the last five (5) years working in support of Military Satellite Communications (MILSATCOM) systems or networks.
M3	The proposed resource must clearly demonstrate a minimum of one (1) year experience within the last five (5) years directly performing technical troubleshooting, software/hardware fault isolation, and providing support during problem solving activities in a Military Satellite Communication environment.