Member Service Representative I/II (Teller)

Description

O Bee Credit Union is hiring a Member Service Representative I/II to join our amazing team. This full-time position plays a vital role in supporting our mission, our members, and our one-of-a-kind company culture.

What You’ll Do:

As a Member Service Representative, you'll provide exceptional service while helping members achieve their financial goals. You'll process teller transactions, identify opportunities to connect members with products and services that meet their needs, and build meaningful relationships that enhance their overall financial well-being.

The Details:

• Location: Lacey Branch – Lacey, WA
• Pay Range: The range for an MSR I is $19.35 to $29.03 per hour with a target range of $19.35-$24.19 per hour, depending on relevant experience and qualifications. The range for an MSR II is $22.12 to $33.18 per hour with a target range of $22.12-$27.65 per hour, depending on relevant experience and qualifications. MSR I and II also have the ability to earn an average of $500 per month in commission.

Why You’ll Love Working Here:

At O Bee Credit Union, we’re deeply rooted in the communities we serve. We enjoy participating in local events, supporting community initiatives, and, most importantly, helping our members achieve financial well-being.

We believe in taking care of the people who take care of our members. In addition to competitive pay, we offer:

• Employer-paid medical, dental, and vision insurance options
• 100% 401(k) match up to 4% of your salary
• Tuition reimbursement
• Charitable Volunteer Hours
• Incentive pay for achieving individual or company goals

Responsibilities:

• Deliver exceptional member service by building relationships and engaging members in meaningful conversations.
• Ask thoughtful questions to understand members' financial goals and identify opportunities to support their financial well-being.
• Maintain a strong working knowledge of O Bee's products, services, and digital banking solutions.
• Identify member needs and recommend appropriate products and services that align with those needs.
• Process a variety of financial transactions, including deposits, withdrawals, loan payments, wire transfers, and account transfers.
• Assist members with account inquiries, transaction research, and problem resolution.
• Escalate complex issues or member concerns to the appropriate team members for resolution.
• Ensure compliance with all credit union policies, procedures, and regulatory requirements, including Bank Secrecy Act (BSA) regulations, Currency Transaction Report (CTR) completion, and suspicious activity reporting processes.
• Maintain accuracy when handling cash, balancing transactions, and completing operational tasks.
• Support branch goals and contribute to a positive, collaborative team environment.

This position is open for either a Member Service Representative I or a Member Service Representative II. Level selection will be based on experience.

Apply today and be part of something meaningful at O Bee Credit Union.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Requirements

•  Must have a high school diploma or equivalent.
• Must have at least one year of customer service experience.
• Must be able to pass a background check and credit check and be bondable.
• Cash handling experience is preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Basic computer proficiency and ability to learn new systems.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and member service skills.