Transport Planning Administrator

Department: Operations

Employment Type: Full Time

Location: Northampton

Description

Key Responsibilities

• Email Management: Monitor and manage the transport planning inbox, prioritising and responding to queries in a timely and professional manner.
• Job Creation: Accurately build and input transport jobs into the planning system in line with operational requirements.
• Booking Jobs: Confirm and schedule collections and deliveries with internal teams, suppliers, and external customers.
• Customer Communication: Act as a first point of contact for customer queries, providing updates and resolving any issues promptly and courteously.
•  System Updates: Maintain accurate and up-to-date records in transport systems, ensuring compliance with company and customer requirements.
• Collaboration: Work closely with planners and drivers to ensure plans are achievable and changes are communicated effectively.
• Reporting: Support the team with generating daily or weekly reports as required.

Skills, Knowledge and Expertise Required

• Written Communication: Ability to compose clear, professional, and timely emails and reports (Email Management, Customer Communication, Reporting).
• Verbal Communication: Skill in speaking clearly and courteously when liaising with customers, suppliers, internal teams, and drivers (Booking Jobs, Customer Communication, Collaboration).
• Active Listening: Capability to accurately understand and interpret queries and operational requirements from various stakeholders.
• Prioritisation & Time Management: Effective at monitoring the inbox and managing multiple tasks simultaneously, ensuring urgent items are addressed first (Email Management, Good organisational and multitasking abilities).
• Attention to Detail: Meticulous in accurately building and inputting job details and maintaining system records to prevent errors (Job Creation, System Updates).
• Record Keeping: Skill in maintaining accurate and comprehensive digital and physical records as required by company and customer standards (System Updates, Reporting).
• Issue Resolution: Ability to proactively identify and resolve customer or operational issues promptly and courteously (Customer Communication).
• Customer Focus: Commitment to acting as a professional and helpful first point of contact, ensuring a positive experience for external and internal customers.
• Proactivity: Taking initiative to monitor systems and communications, anticipating needs or potential issues before they escalate (Overview, proactive).
• Data Entry & Accuracy: Skill in accurately and quickly inputting transport job data into the planning system (Job Creation, System Updates).
• Microsoft Office Proficiency: Competence in using Outlook for email management and Excel for data organization and report generation.
• Transport System Usage (Desirable): Ability to quickly learn and efficiently use transport management systems (TMS) for job creation, booking, and updates.
• Teamwork & Adaptability: Collaboration: Capability to work effectively with planners and drivers, ensuring a shared understanding of operational plans and communicating changes clearly.
• Adaptability to Pace: Comfort and effectiveness in working within a dynamic and fast-paced environment, managing frequent changes and high-pressure situations.
• Process Compliance: Understanding and adhering to company policies and customer requirements when updating systems and scheduling jobs (System Updates).

Benefits

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us! 
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn  we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.