Facilities Assistant

JLL empowers you to shape a brighter way.  

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

1. Front Desk & Visitor Management

• Greet all visitors, clients, and employees with a warm and professional demeanor.
• Manage the visitor registration process, issue badges, and notify hosts of guest arrivals.
• Answer, screen, and forward incoming phone calls in a timely and professional manner.
• Monitor the reception area to ensure it is always tidy, presentable, and stocked with necessary materials.

2. Administrative Support

• Manage incoming and outgoing mail, courier packages, and deliveries.
• Assist with basic administrative tasks such as data entry, filing, and document preparation.
• Support meeting room management: check availability, set up rooms with required equipment (AV, water, stationery), and ensure rooms are cleared after use.
• Assist with travel arrangements or event coordination as requested by the management team.

3. Office Operations & Coordination

• Liaise with building management and internal facilities teams to report maintenance issues in the reception or common areas.
• Monitor office supplies inventory at the front desk and place orders when necessary.
• Ensure compliance with office security protocols, including monitoring access control systems if required.
• Support ad-hoc requests from the Workplace team to enhance the overall employee experience.

4. Health & Safety Compliance

• Act as a fire warden or emergency contact point during drills or actual emergencies.
• Ensure that safety information and emergency contact lists at the reception are up-to-date.

Qualifications & Requirements

• Education: College degree or equivalent vocational training in Hospitality, Business Administration, or related fields.
• Experience:1–3 years of experience in reception, customer service, or administrative roles.Prior experience in a corporate environment, hotel, or premium property management is highly preferred.
• Language Skills:Fluent in Mandarin Chinese.Good command of English (both written and spoken) to assist international visitors and colleagues.
• Technical Skills:Proficient in Microsoft Office Suite (Word, Excel, Outlook).Familiarity with office equipment (printers, scanners, phone systems).
• Core Competencies:Professional Image: Well-groomed with a strong sense of professionalism and etiquette.Communication: Excellent verbal and written communication skills; able to interact confidently with senior stakeholders.Service Mindset: Proactive, helpful, and patient with a genuine desire to help others.Organization: Strong multitasking abilities and attention to detail.Discretion: Ability to handle confidential information with integrity.

Location:

On-site –Shanghai, China

Job Tags:

Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.