Teller

Description

General Summary

Under the supervision of the Branch Service Supervisor or the Head Teller and in compliance with established policies and procedures, performs a variety of customer services including but not limited to teller services, and answers questions concerning products and/or services provided by the bank, from existing customers, prospective customers, and branch staff.

Essential functions

• Assist the Personal Bankers, and Head Teller in aggressively soliciting new loan and deposit accounts/relationships.
• Ensure that individual referral (production) goals are met on a monthly basis.
• Have a good knowledge of bank products and sales incentive program.
• Perform all paying and receiving teller functions.
• Open night deposit vaults daily.
• Receive and process all night deposit bags.
• Provide backup for Personal Bankers when they are busy or out of the bank.
• Banking Relationships
• Solicit new business
• Service existing loans
• Answer any customer inquiries
• Accept loan payments
• Redeem U.S. Savings Bonds
• Cash Advances
• Close deposit accounts.
• Service existing deposit accounts.
• Answer customer inquiries.
• Performs account-related maintenance.
• Receive and verify other types of payments, such as safe deposit box rentals, purchase of bank checks, utility bill 
• Packages and exchanges coin and currency as needed and according to accepted practice.
• Responsible for the processing of the Savings Bonds and that they are completed accurately. 
• Responsible for accuracy and timeliness of Reg CC Holds.
• Initiate and follow-up research requests.
• Responsible for monitoring cash levels and balancing cash.
• Responsible for completing Cash Transaction Reports and $3,000 Log accurately and according to regulation and current laws.
• Ensure that all proof documents are correct and arrive within established time limits.
• Knowledgeable of all technology utilized as related to the areas of responsibility.
• Follow through on established Training Curriculum.
• Other duties as assigned.

Working Conditions

• Required to stand for long periods when providing customer service.
• Required to use hands and fingers; handle or feel; reach with hands and arms.
• Must be able to speak.
• Requires corrected hearing in normal range of effective communication via telephone and alarms.
• A high amount of pressure to work efficiently and accurately.
• Specific vision abilities include close vision, distance vision and the ability to adjust focus. Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.
• Length of day is unpredictable.
• Exposed to a potentially hazardous condition - robbery. Receives detailed instructions and procedures to be followed to minimize the risk.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Requirements

Minimum Level of Preparation and Training

• A high school diploma or equivalent.
• Six months to one year heavy cash handling experience preferred.  
• Completion of teller training program.
• Be familiar with bank products and services.
• Previous sales or retail experience preferred.

Skills and Abilities Required

• Be outgoing, friendly and eager to assist customers and/or bank staff.
• Have the ability to recognize a sales situation and transfer to the Personal Bankers.
• Have a pleasant and friendly telephone demeanor and voice.
• Be motivated and able to cross-sell all bank services, when appropriate.
• Have a full knowledge of all areas of the bank, or be able to learn them quickly.
• Be fully knowledgeable about all bank products and services.
• Have a broad knowledge of the host computer system and bank’s LAN network.
• Be able to deal effectively and tactfully with customers and personnel from other departments and branches.