Manager Identity Management

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Manage the lifecycle of user accounts and access rights across systems and applications, ensuring timely onboarding and offboarding.

Respond to and resolve IAM-related incidents, such as access request queries. Issue with JML processes or support internal/external audits in investigations.

Define, maintain, and optimize roles and permissions to enforce consistent access policies and reduce risk of privilege escalation

Collaborate with IT and security teams to investigate and resolve the Identity and Access management related issue.

Ensure quality MI is produced to highlight progress, issues, trends etc and feedback to any drops in Service to the local IAM Senior Manager

• Work collaboratively with other Identity functions, as well as the wider Enterprise Security and M&G Plc organisation, to ensure the secure and stable delivery and operation of IAM.
• Oversight of the IAM mailboxes ensuring they are managed and queries are answered in a timely manner.
• Identify any gaps in processes and drive through changes to make the controls more effective. Always look for improvements within processes and controls and have continuous improvements plans.
• Investigate and gather evidence on any audit queries received from internal or external auditors.
• Proactively manage all stakeholder expectations through either effective resolution of or updating on progress of their outstanding queries.
• Provide advice for the on boarding of new applications and maintenance of existing roles to ensure that they are correctly classified, tagged, and have appropriate security controls in place.
• Contribute to security awareness training programs related to IAM for employees
• Owning current and new process documents and updating the documents as required
• Train new team members following a training plan around the different processes.  Share knowledge with other areas of the business as and when required.

Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.

Should be able to manage team of technical engineers and lead at all levels.

Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.

Understand the risk and controls around the platforms.

Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.

Collaborate with peers across various levels for experiential learnings.

Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.