- Salary
- $25 – $36
- Location
- Long Beach Office 3800, United States of America
- Type
- Full-time
- Department
- Operations
- Experience
- 2+ years
- Education
- Bachelor
- Source
- Workday
Description
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
Support IT Governance Operations processes across Scan enterprise systems and applications. Includes the coordination and communication of Change, Incidents and Audits that results in maintaining the integrity of all Scan IT managed systems.
You Will
- Support Change and Release Management processes, including coordinating and communicating enterprise releases across key systems, applications, and programs.
- Support SCAN Incident Management by helping resolve service disruptions, minimizing business impact, and coordinating with business stakeholders, IT teams, and vendors.
- Identify and escalate risks, and partner with program teams to mitigate and resolve issues that may affect release scope, schedule, or quality.
- Contribute to maintaining the CAB change calendar for all releases.
- Support critical operational activities for IT systems, including software releases, system configuration, defect management, change requests, and communications, while ensuring release processes are followed. Stay informed of Go-Live activities to track release progress.
- Support the manager with internal and external audit activities.
- Help maintain department metrics and KPIs.
- Identify opportunities to improve Change and Release Management processes.
- Maintain positive relationships with program stakeholders, IT teams, and vendors by proactively setting expectations, coordinating information exchange, and providing regular updates on progress and risks.
- Follow Enterprise Applications department guidelines, protocols, tools, and processes.
- We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
- Actively support the achievement of SCAN’s Vision and Goals.
- Other duties as assigned.
Your Qualifications
- Bachelor of Science in Computer Science, Information Technology, or equivalent work experience.
- ITIL certification preferred
- 2 +years of experience supporting Change and Release Management processes.
- 2+ years large IT organization experience preferred.
- Familiarity with Agile Development, SDLC methodology
- Familiarity with ITSM tools.
- Excellent critical thinking and organizational skills
- Proficient in MS Office, Excel, and web-based systems
- Strong organizational skills.
- Excellent writing skills and the ability to express ideas concisely and clearly, orally and in writing.
- Excellent stakeholder management skills.
What's in it for you?
Hourly pay range: $25.38 to $36.76 per hour
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
