Sommelier

Mandarin Oriental Ritz, Madrid is an iconic five‑star hotel located in the heart of the Spanish capital, offering refined gastronomy and highly personalised service.

About the job
Based at Mandarin Oriental Ritz, Madrid, within the Food & Beverage Department, the Sommelier is responsible for delivering an exceptional wine and beverage service, advising guests, managing the wine cellar and ensuring full compliance with Mandarin Oriental quality and service standards.
The role reports to the Assistant Head Sommelier and the Head Sommelier.

As a Sommelier, your main responsibilities will include:
• Providing professional and personalised wine and beverage service.
• Advising guests on wine and beverage selection, offering appropriate food pairings.
• Ensuring flawless service execution at assigned tables or sections.
• Contributing to the creation, update and promotion of the wine and beverage list.
• Supporting wine cellar operations: receiving deliveries, stock control, storage and preservation.
• Assisting with ordering, inventory management and sales forecasting of wines and beverages.
• Maintaining cleanliness and proper use of cellar equipment and tools.
• Demonstrating full knowledge of menus, allergens and dietary requirements.
• Preparing and serving beverages, including wines, cocktails and hot drinks, when required.
• Supporting special events and VIP services.
• Collaborating closely with service, kitchen and other hotel departments.
• Managing billing and payments while ensuring a warm farewell to guests.
• Actively promoting upselling of wines, beverages and hotel services.

As a Sommelier, we expect from you:
• Formal training and/or proven experience as a Sommelier, preferably in luxury hospitality.
• Strong knowledge of wines, beverages and food pairing.
• Excellent guest‑service orientation and communication skills.
• Ability to work independently and as part of a team.
• High attention to detail and quality standards.
• Ability to remain calm and professional under pressure.
• Impeccable personal presentation.
• Full alignment with Mandarin Oriental values, Pillars and LQEs.

Our commitment & benefits
Learning & Development. Tailored learning and development programmes to support leadership growth and continuous improvement.
MOstay. Complimentary stays ranging from 3 to 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.
Health & Colleague Wellness. Health benefits and wellbeing initiatives, including access to on site physiotherapy, as well as the option to enjoy private medical insurance as part of a flexible benefits scheme (approx. €48.79/month).
Retirement & Security. Retirement plans based on length of service and additional social benefits.
Local Benefits. Meals on duty, uniform and laundry service.
Engagement & Community. Regular town halls, team events, colleague celebrations including Three Kings celebrations and retirement recognitions, volunteering opportunities, and access to a Social Fund providing support to colleagues in need.
Salary. Salary in accordance with the Madrid accommodation collective agreement

We’re Fans. Are you?