Product Support Specialist - Relocate to Warroad, MN

Job Overview

Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.  

 

You'll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!    

 

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.

 

Highlights of your role

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications 
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings 
• Solve complex and unique challenges using creative and practical problem-solving 
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities 
• Support and educate dealers, channel partners, and trade professionals 
• Contribute to departmental accuracy, responsiveness, and service quality goals 

You're a good fit if you have (or if you can)

• 1-2 years of experience in estimating, drafting, construction, or a related discipline 
• Comfort using Microsoft Office products 
• Ability to learn AutoCAD through provided training  
• Collaboration skills paired with sound judgment in a business environment 

Also want to make sure you have

• Associate degree in a related field preferred 
• Technical curiosity and the ability to learn product systems quickly 
• Ability to self-manage priorities, timelines, and details 
• A solution-oriented mindset and comfort navigating ambiguity 

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

Compensation

$22.00 - $26.00 per hour, pay based on experience