Patient Service Representative- Dental

Join Our Team at Partnership Community Health Center in Oshkosh, WI!

Are you a compassionate and dedicated Patient Service Representative looking to make a difference in the lives of others? Partnership Community Health Center is seeking a talented individual to join our team at our dental clinic. As a Patient Service Representative, you will play a crucial role in supporting our patients by greeting and checking them in for appointments, scheduling services and answering their questions.

This position is 40 hours per week, Monday - Friday, between the hours of 7:15a - 6:00pm and includes full benefit package.

Key Accountabilities

• Prepare front desk for day or end of day by following the guidelines per the Patient Service Representative manual and established by PCHC to ensure a good patient experience.
• Greet patients in a friendly manner, check in patients, schedule, reschedule and cancel appointments according to PCHC procedures and protocols.
• Respond to incoming calls and address the needs of the caller according to PCHC protocols.
• Complete documentation and communicate with record release contractor pertaining to dental care.
• Prepare and scan related release documents into Dentrix.
• Understand and communicate PCHC’s financial policies and procedures to PCHC callers.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent
• Maintain BLS certification.

Benefits available to all FT Team Members:

• Health insurance
• Dental insurance
• Vision Insurance
• Short and long and short-term disability
• Life insurance
• 403(b) retirement fund
• Roth 403b Retirement Savings Plan
• Health Savings Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness and Hospital Indemnity Insurance
• 3 weeks PTO based on a 40-hour work week, PTO is accrued based on hours worked.
• 8 Paid holidays
• Employee Assistance Program
• Paid Bereavement Leave

At Partnership Community Health Center, we are committed to providing accessible, compassionate, and comprehensive healthcare services to individuals and families in our community. Our dedicated team of healthcare professionals works to improve the health and well-being of all patients, regardless of their ability to pay. By joining our team, you will have the opportunity to make a positive impact on the lives of those in need and contribute to the overall health of our community.