- Location
- Santa Fe, Mexico
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Workday
Description
IT Digital Workplace Support Technician
Introduction
Looking for a role where technology meets people? At Essity, we're searching for an IT Digital Workplace Support Technician who is passionate about delivering exceptional user experiences and helping colleagues stay connected, productive, and successful. This is an exciting opportunity to build your IT career in a global organization where collaboration, continuous learning, and innovation are part of everyday life. If you enjoy solving problems, working directly with users, and making a tangible impact through technology, we would love to hear from you.
About the Role
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
As an IT Digital Workplace Support Technician, you will play a key role in supporting end users across our business by ensuring reliable workplace technology and outstanding service delivery. You will provide hands-on support for hardware, software, Microsoft 365 tools, and local IT infrastructure while collaborating closely with regional and global teams. Your work will help create seamless digital experiences that enable employees to perform at their best every day.
What You Will Do
- Provide first-line technical support for laptops, desktops, mobile devices, printers, and collaboration tools.
- Troubleshoot and resolve hardware, software, and Microsoft 365 issues, including Outlook, Teams, and OneDrive.
- Manage IT service tickets and support the lifecycle management of hardware and software assets.
- Assist in maintaining local infrastructure, servers, and network devices in partnership with global IT teams.
- Deliver exceptional customer-focused support and clear communication to employees and stakeholders.
- Contribute to knowledge base improvements, documentation, and continuous service enhancements.
- Support critical incidents and participate in on-call support activities when required.
Who You Are
You are a proactive and service-oriented IT professional who enjoys helping others solve technology challenges. You communicate effectively in both Spanish and English, work well in collaborative environments, and are eager to learn and grow. You bring experience in IT support, strong troubleshooting skills, and knowledge of Windows environments, Microsoft 365 applications, hardware maintenance, and IT asset management. Most importantly, you take ownership, embrace teamwork, and put users at the center of everything you do.
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
At Essity, you'll join a company that invests in learning, development, well-being, and inclusion. You'll collaborate with talented colleagues across LATAM and global teams, gain exposure to modern workplace technologies, and build a meaningful career while making a positive impact on people and society.
