- Location
- Dubai, UAE, United Arab Emirates
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Dubai office.
MRI Software is looking for a Support Analyst to join our team. As a Support Analyst, you will be responsible for providing customers with technical support on our software. You will have the ability to adapt to a variety of situations and individuals, working towards win-win outcomes, identifying key or underlying issues in both complex situations and product-related matters.
Other duties and responsibilities:
Provide excellent customer service, throughout a call’s lifecycle, ensuring clients satisfaction before closing a call
Provide first-line support on software packages operating environments, modules and features
Provide support for the deployment of “systems” to a client in a timely fashion mitigating any compromise to business delivery
Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives
Ensure escalations and complaints are escalated as per MRI processes.
Share knowledge with colleagues and provide guidance
Commit to working towards and achieving all MRI’s/teams/personal objectives and goals
Follow all working practices (ISO processes) and GDPR guidelines
Experience:
Minimum 6 months Software industry experience
Minimum 6 months customer support experience
Microsoft SQL
Skills/Knowledge:
MS Office skills – basic Excel
SQL Server
Networking Technologies
Education/Qualifications:
Degree – Computer science or equivalent
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
Enjoy a fantastic work-life balance with 24 days of annual leave plus Bank Holidays, and finish early 6 times a year with our ‘Flexi’ scheme.
Further your professional development and growth with our generous Tuition Reimbursement Schemes.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Encouraging you to stay fit and healthy, we offer gym membership reimbursement to help you be the best version of yourself.
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
