Operations Supervisor

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

Operations Supervisor – Hazelmere, W.A

About the role and Opportunity -

We're currently seeking an experienced Operations Supervisor to join our Retail & Consumer division and lead transport operations supporting our Beverages contract in Western Australia.

Based in Hazelmere, you will play a critical role in the day-to-day supervision of transport operations, ensuring customer products are delivered safely, efficiently and on time across Metro Perth. Working alongside a leading beverage supplier, you'll lead frontline transport activities, support a team of drivers, drive operational performance and maintain the highest standards of safety, service and compliance.

This is an excellent opportunity for a transport professional who enjoys leading from the front, building high-performing teams and delivering exceptional customer outcomes.

Key Responsibilities and duties, but not limited to –

• Coordinate daily transport operations to ensure service, safety and customer expectations are achieved.

• Liaise with customers regarding delivery schedules, load requirements and transport planning.

• Lead, coach and support drivers through regular communication, toolbox talks and operational engagement.

• Monitor KPIs, investigate service failures and implement corrective actions to drive performance improvements.

• Maintain operational records, reporting and documentation to support compliance and invoicing requirements.

• Drive a strong safety culture by ensuring compliance with HSE requirements, Chain of Responsibility obligations and Toll policies.

• Identify opportunities for continuous improvement across transport operations and customer service delivery.

About You –

You are an experienced transport or logistics leader with a passion for operational excellence and customer service. You bring strong leadership capability, enjoy solving problems and thrive in a fast-paced environment where safety, service and performance are critical.

What you will bring to succeed:

• Experience supervising transport, logistics or supply chain operations, with a strong understanding of transport compliance and service delivery standards.

• Sound knowledge of Chain of Responsibility, workplace safety requirements and transport legislation.

• Proven leadership skills with the ability to engage teams, influence stakeholders and drive operational performance.

• Customer-focused with strong commercial acumen and the ability to identify and implement operational improvements.

• Strong communication, organisational and time management skills, with proficiency in Microsoft Office and operational reporting systems.

Why Join Toll?

• Lead operations for a major national customer within a stable and growing contract.

• Be part of a collaborative team that values safety, accountability and continuous improvement.

• Make a genuine impact on operational performance, customer satisfaction and team success.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.