This position operates as the key point of entry for Sandhills Community College’s (SCC) Hoke County Center for the More Than a Job NC’s (MTAJ NC) participants entering SCC. This position will support potential clients in successfully accessing the education and training services within the college. The MTAJ-NC Education Navigator case manages the MTAJ-NC program activities for Hoke County students attending Sandhills Community College. Working with the MTAJ-NC Education Navigator, the Part-Time MTAJ-NC Education Navigator will work to implement best practices, develop targeted support, and intervention to the MTAJ-NC program. These will include education case management, MTAJ-NC component assessment, awarding funding resources, documentation monitoring, and recording student progress. This position also enters and maintains information into the NCWORKS GeoSol data management system. The Education Navigator will serve as a liaison to the college to ensure effective communication in the interest of student progress and engagement for DSS MTAJ-NC clients entering the college and obtaining/keeping employment. This position is funded by a federal grant.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Duties and responsibilities include, but are not limited to, the following:- Recruit, schedule, and meet with prospective MTAJ-NC volunteer participants to determine program eligibility and encourage enrollment.
- Obtain and verify all required documentation and information necessary to enroll participants through the North Carolina Department of Health and Human Services (DHHS).
- Conduct program orientations for prospective participants and provide comprehensive information regarding program requirements, expectations, available services, and educational opportunities.
- Assist participants in scheduling required assessments, placement testing, and examinations necessary for enrollment into educational and workforce training programs.
- Provide comprehensive case management, academic advising, and career coaching to assist participants in developing individualized career pathway plans, academic plans, and employment goals while identifying and addressing barriers to education, training, and employment.
- Establish and maintain effective working relationships with college personnel to coordinate services with college departments, including, but not limited to, college degree programs and pathways, Admissions, Student Records, Financial Aid, and College and Career Readiness to promote participant success, retention, and completion.
- Develop and maintain collaborative partnerships with community organizations, employers, social service agencies, NCWorks, Workforce Innovation and Opportunity Act (WIOA) partners, Regional Workforce Development Boards, and other community stakeholders to connect participants with supportive services and employment resources.
- Maintain accurate and timely participant records by entering required information into the GeoSol data management system.
- Develop, coordinate, and participate in recruitment and outreach activities, including orientations, job fairs, workshops, community events, presentations, and individual appointments to increase program awareness and participant enrollment.
- Visit college classes and meetings to promote the MTAJ-NC program and educate students, faculty, and staff regarding available services and eligibility requirements.
- Create, maintain, and reconcile spreadsheets, documentation, and records supporting grant expenditures, participant services, and program activities.
- Monitor grant expenditures to assist in ensuring financial and performance targets are achieved in accordance with grant requirements.
- Collaborate with the MTAJ-NC Educational Navigator to ensure timely and accurate financial reporting and grant documentation.
- Assist volunteer participants/students with their Food Stamps application and re-certification and send reminders prior to their re-certification day.
- Monitor client’s monthly attendance in enrolled programs.
- Provide backup support to the full-time MTAJ-NC Educational Navigator for participant intake, enrollment, assessment, advising, expenses, and case management during periods of high caseloads or staff absences.
College-Wide Competencies:
- INTEGRITY– Demonstrates a strong commitment to ethical behavior, honesty, and transparency in all interactions within the college. Upholds the college's values, policies, and standards, and serves as a role model for others by consistently doing what is right, even when faced with challenges and pressures
- EXCELLENCE– Strives to achieve the highest standards of quality in all aspects of work, demonstrating dedication to continuous improvement, delivering quality results, contributing to the overall success of the college and its mission.
- RESPECT– Demonstrates an appreciation for the dignity of individuals within the college. Treats students, colleagues, and community members with kindness, fairness, and consideration to foster a welcoming culture. Respects differing viewpoints and contributes to a positive and collaborative work environment.
- OPPORTUNITY– Demonstrates the ability to recognize, create, and seize opportunities that contribute to personal growth, student success, and the advancement of the college's mission. Encourages and supports others in identifying and leveraging opportunities for improvement, innovation, and development. Actively seeks ways to maximize potential and foster a culture of continuous learning and progress.
- HELPFULNESS– Demonstrates a commitment to service by being approachable, responsive, and proactive in providing support to students, colleagues, the community, and environment (both physical and cultural) of the college. Fosters a positive and collaborative culture where individuals feel valued and empowered to seek assistance and resources. It helps create a culture of belonging and engagement in which students can learn and achieve success.
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- Associate’s degree.
- Ability to assist students in developing career pathways that lead to sustainable employment while supporting the achievement of their educational goals.
- Strong interpersonal, organizational, and customer service skills with excellent oral, written, and public relations communication abilities.
- Demonstrated ability to build and maintain collaborative relationships with community organizations, employers, social service agencies, and other partners to identify and connect students with educational, workforce, financial, and community resources.
- Excellent critical thinking, problem-solving, and decision-making skills.
- Self-starter with the ability to work independently and manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
- Ability to communicate effectively and sensitively with prospective and current students while maintaining confidentiality and professionalism.
- Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Publisher, and Outlook).
- Previous experience with case management, diverse populations supporting adults in higher education, community-based organizations, government, or workforce settings.
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Preferred education and experience:
- Bachelor’s Degree.
- Previous experience using the GeoSol data management system.
- Knowledge of career and student development theories, best practices, and ethical standards.
- Ability to develop and deliver presentations to diverse audiences.
- Demonstrated understanding of and commitment to the mission, values, and philosophy of the North Carolina Community College System.
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