Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary

At Genesys, we’re transforming software engineering through AI, automation, and continuous improvement. As an Engineering Enablement Specialist, you will help engineers develop the knowledge, skills, and resources they need to be successful throughout their journey at Genesys.

You’ll create onboarding programs, learning content, documentation, AI-assisted enablement resources, and internal communications that improve engineering effectiveness. Working closely with Engineering leaders and subject matter experts, you’ll translate complex technical concepts into practical guidance that helps engineers quickly find information, adopt new tools and processes, and continuously improve.

This is an exciting opportunity for someone who enjoys creating engaging content, leveraging AI, simplifying technical topics, and helping engineers succeed.

Key Responsibilities

·         Design, develop, and deliver onboarding and continuous learning programs that help engineers quickly become productive.

·         Create and maintain engaging enablement resources, including playbooks, documentation, presentations, videos, and self-paced learning materials.

·         Partner with engineering subject matter experts to capture knowledge and translate technical concepts into clear, practical guidance.

·         Use Generative AI tools to accelerate the creation, organization, and maintenance of enablement content while ensuring information remains accurate and current.

·         Support adoption of engineering tools, processes, standards, and organizational initiatives through effective learning and enablement materials.

·         Coordinate and curate Engineering communications by consolidating information from multiple teams into clear, consistent updates for engineering audiences.

·         Organize and facilitate knowledge-sharing sessions, workshops, onboarding events, and community-building activities.

·         Gather learner and stakeholder feedback to continuously improve enablement programs, communications, and knowledge resources.

·         Partner effectively across Engineering, Product, Operations, and other teams to support organizational priorities and cross-functional initiatives.

·         Stay current on emerging learning technologies and AI capabilities to continuously improve engineering enablement practices.

Qualifications

Required

·         3–5 years of experience in Technical Training, Learning & Development, Engineering Enablement, Technical Communications, Instructional Design, Program Coordination, or a related field.

·         Experience creating technical documentation, learning content, or enablement resources.

·         Strong written, verbal, and presentation skills with the ability to communicate technical concepts to diverse audiences.

·         Experience designing or delivering learning experiences in live, virtual, or self-paced formats.

·         Strong organizational and project management skills with the ability to manage multiple priorities.

·         Ability to collaborate effectively with technical subject matter experts and cross-functional teams.

·         Demonstrated ability to use Generative AI to improve productivity through content creation, documentation, communications, or workflow automation.

Preferred

·         Experience working within a software engineering or SaaS organization.

·         Familiarity with Agile development, DevOps, cloud technologies, or modern software engineering practices.

·         Experience with Confluence, Learning Management Systems (LMS), knowledge management platforms, or documentation tools.

·         Experience creating videos, e-learning, or interactive learning content.

Ideal Candidate

A collaborative, curious, and organized enablement professional who enjoys helping engineers succeed. Comfortable learning new technologies, creating engaging content, leveraging AI to improve productivity, and simplifying complex technical concepts. Excels at building relationships across teams and creating scalable resources that make knowledge easy to find, understand, and apply.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.