- Location
- Phoenix, AZ 85085
- Workplace
- Onsite
- Department
- Heitek Automation
- Experience
- 5+ years
- Education
- High School
- Source
- Lever
Description
Heitek Automation, a SunSource company, is a leading provider of industrial automation components and integrated solutions. With decades of experience across industries including medical, life sciences, machine building, automotive, semiconductor, food & beverage, and water processing, we bring deep technical expertise to every project. Our commitment to exceptional service and innovative problem-solving helps customers overcome their most complex automation challenges.
Position Overview:
As the Customer Care Manager at Heitek Automation, you will lead the customer care function, ensuring exceptional service delivery and a seamless customer experience across all touchpoints. This role is responsible for overseeing daily operations, developing team members, improving processes, and driving performance to enhance customer satisfaction and loyalty within the industrial automation sector.
You will serve as a key liaison between customers and internal teams, ensuring alignment, accountability, and continuous improvement in how we support our clients.
Reports to: Sales Operation Manager
Collaborates with: Sales Team, Operations Team, Engineer Team, Materials Team, Accounting Team
Skills
Customer Service
