Customer Advisor

Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals. 
More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with 
business, policy and legal 
requirements

Job title:

Customer Advisor

Job Description:

Role:

Customer Service Advisor

Role Objective

This role is perfect for motivated and confident communicators who thrive in a fast-paced call centre environment.

As a Telesales Advisor, you’ll speak with customers daily, handling sales enquiries, upgrades, renewals, plan changes, and retention conversations with new and existing customers. You’ll guide customers through pay-as-you-go, monthly contracts and SIM-only deals — matching the right solution to their needs while achieving sales targets.

Professional Know-how

• Academic:

• Grade 12 (Matric)

• Experience:

12 Months + International Call Centre (Telesales / Retentions / Sales through Customer Service) 

Working Relationships

Internal:

• Operations/functional line

Primary Responsibilities

• Taking inbound calls from new and existing customers  
• Offering customers the best product or service that suits their needs  
• Selling the benefits of different products & services to increase customer retention and satisfaction  
• Ensuring we meet the regulatory requirements when handling sales with customers
• Be compliant and follow the regulatory scripts  
• Educating customers about our products and services 
• Maintaining and updating customer databases  
• Staying up to date with any offers or new product development  

Key Result Areas/Competencies

What you will assist customers with: 

• Upgrades – handset or sim 
• Additional business 
• Customers thinking of leaving – attempt to retain 
• Issuing PAC codes 
• New customers wishing to discuss new deal 
• Call existing customers via dialer to offer new deals

Essential:  

• High proficiency in written and verbal English communication,  
• Ability to exercise decisiveness when selling products to customers. 
• Time Management: Balancing multiple tasks efficiently is essential. 
• Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental. 
• Empathy: Provide Solution while showing empathy and genuine concern for your customer 
• Problem Solving: Quick thinking and resourcefulness are vital.  
• Clear and concise communication  
• The ability to adjust to different customer personalities and situations is valuable. 
• Accurate data entry, note-taking, and order processing are critical.  
• Putting the customer first is a core competency. 
• Moderate to Advanced computer skills and system navigation  
• Objection handling  
• Closing techniques  
• Negotiation Skills 

About Us

We are a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, We combine value-driven mobile services with the convenience of Our retail offerings.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

Operating Hours: SA times

• Monday –Sunday (8AM-9PM)
• Your shift roster is subject to change therefore be prepared to work  unfavorable shift patterns as per operational requirements.
• Our Call Centre is operational 365 days per year (including Christmas and New Year).
• You will be expected to work during the festive season (including Christmas Day)

What’s in it for you?

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent