Commercial Asset Finance Manager

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Job Summary

The Manager Commercial Asset Finance will take accountability for managing the CAF product with the allocated customer segment. The role will require a strong working relationship with the customer segment teams to ensure the achievement of CAF business objectives, ensuring fulfilment and overall growth of our market share and brand within the segment, while maintaining excellent customer experience.

Job Description

Key Accountabilities

Relationship Management: To develop and maintain sound relationships with customer segments and third parties, to ensure support of sales commercialisation and business development.

Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement. Lead a team of CAF specialist to provide clients with superior advise on their capex requirements.

Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments. Become the key point of contact for risk management in the portfolio and take responsibility to manage and resolve all governance and risk issues impacting the team. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Sales Planning and Management: Building and optimising sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted targets. Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately.

Reporting: Support the CAF Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins. Co-ordinate, manage and communicate the budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.

Team management: couch and mentor the team to deliver business objectives and maintain a good understanding of all governance applicable to the Asset Finance area.

Client / Customer and Supplier: Build strategic relationships with key customers and groups that regularly request solutions and manage these customer applications. Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service. Build relationship with customers and suppliers that contribute to a culture of customer service excellence.

Process

• Provide specialist advice and support in defining standard operating procedures (SOP's).
• Provide specialist advice to plan for value-added process improvements, initiatives, and services to deliver on operational objectives.
• Provide reports to CAF Product Head on market share growth and new business acquisition within the internal and external environment.
• Escalate irregularities to the CAF Product Head when above a pre-agreed timeframe as outlined through the applicable policy and procedure.
• Contract and manage Service Level Agreements with all relevant stakeholders including:
  • across departments into segment as well as with support services.
  • Action non-compliance and escalate to the CAF Product Head.
  • Ensure, monitor and enforce implementation of Business Processing Centre (BPC) requirements as well as changes in directives and that contracts and securities are generated within the agreed turn- around times between the BPC and the Fit for Processing centre.
  • Ensure, monitor and enforce implementation of Credit requirements routing and directives to meet agreed turn – around times.
  • Manage customer service delivery through the Asset Finance team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.

Finance:

• Accountability on driving financial performance and achieving prescribed sales targets.

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures learning & growth.

Provide advice and support in the management of change and offer operational support where required.

Competencies:

Technical competencies:

• Compliance knowledge
• Financial and Insurance Services
• Reporting and Interpretation

Behavioural competencies:

• Analytical Thinking
• Change and Improvement Orientation
• Customer Excellence
• Ethics and Values
• Influence/Persuasion

People Focus:

• People management
• Leading, coaching and mentoring

Customer Focus:

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Collaboration and Influencing:

• Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals

Business Acumen:

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.

Problem Solving Leadership:

• The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.

Education and Experience Required

• Honours degree (Commerce, Finance, Marketing, Business).
• MBA/CA/CIMA advantageous
• 3-5 years in similar role of which 1-2 years at a junior specialist level
• Commercial Asset Finance experience
• Preferred: Credit Risk Assessment experience
• Experienced manager of people

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised