Master Data Custodian

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As Master Data Custodian, you are the guardian of the accuracy, consistency, and reliability of the Bakeries master data across all platforms – specifically the ERP systems Oracle (E-Business Suite) and Mozaic. You own the day-to-day integrity of customer and item (product) master data, ensuring it is meticulously maintained, aligned across source systems, and fit for operational and strategic decision-making.

Data Accuracy, Completeness & Synchronisation

• Ensure the accuracy and completeness of customer and item master data in Oracle and Mozaic at all times.
• Perform line-by-line, field-by-field validation between Oracle and Mozaic; correct in Oracle first, then align Mozaic.
• Identify misaligned fields, prepare mass-update files, and coordinate with IT to facilitate bulk updates into Mozaic.
• Maintain ongoing synchronisation so that Oracle and Mozaic remain aligned as the data lake source of truth.

Data Governance & Stewardship

• Act as Data Steward for the Bakeries customer and item master domains, supporting the designated Data Owner.
• Apply and enforce master data standards, business definitions and the business glossary in line with the enterprise Data Governance Framework.
• Support the Master Data / Data Quality Standard and Responsible Data-use principles (Single Source of Truth, capture-once, reuse consistently).
• Participate in data stewardship forums and escalate cross-domain or systemic data issues appropriately.

Master Data Change Request Management

• Act as primary point of contact for customer and item master change requests, ensuring proper review, approval and implementation.
• Enforce controls that prevent unauthorised or uncontrolled manual changes to Oracle-sourced data in Mozaic.
• Coordinate item master creation and de-activation and confirm/support the designated Albany item master custodianship for SKU alignment.

Data Audits, Quality & Exception Reporting

• Conduct regular audits of master data against internal policies, POPIA and external regulations.
• Validate and use the Master Data Quality dashboard (e.g. MicroStrategy) for exception reporting; log incidents where data or dashboards are inaccurate.
• Track and remediate data quality metrics – completeness, validity, uniqueness, and consistency – addressing root causes at source.

Project MIX & Data Lake Enablement

• Drive the Bakeries master data clean-up required before Mozaic onboarding into the data lake, against agreed target dates.
• Contribute to data modelling, naming conventions and definitions for Mozaic-only fields (e.g. route, sales rep, AR account, statement group) using business-friendly, system-agnostic terms.
• Provide weekly status updates (progress, completion dates, next steps, blockers) to the Project MIX programme manager.

Cross-Functional Collaboration

• Partner with IT, Sales, Finance, Supply Chain and the Project MIX / IT delivery teams to gather, verify and validate master data inputs.
• Facilitate cross-departmental alignment on customer hierarchy, segmentation and item structures.

Reporting, Documentation & Continuous Improvement

• Prepare and distribute regular reports on master data quality – key metrics, trends and areas for improvement.
• Document and maintain standard operating procedures for master data entry, maintenance and governance.
• Identify and implement process and system improvements, including automation of recurring clean-up and validation tasks.

Minimum Requirements

• Bachelor’s degree (NQF 7) in Information Management, Data Science, Computer Science, Business Administration, or a related Sales / Reporting field – Essential.
• Data governance or data management certification (e.g. DAMA / CDMP) – Advantageous
• 3–5 years’ operational experience in data management, master data or reporting within an FMCG / manufacturing environment – Essential
• Hands-on experience with ERP systems, particularly Oracle E-Business Suite and Mozaic – Highly desirable
• Exposure to data governance frameworks, data lake / data warehouse initiatives, and data quality tooling – Recommended

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.