Senior Clinic Operations Manager Specialist

Senior Clinic Operations Manager Specialist

The Senior Clinic Operations Manager Specialist is a key operational partner to clinic leadership, providing analytical, systems, and process support to ensure efficient, compliant, and high-performing clinic operations. This role collaborates closely with directors and managers to translate data into actionable insights, optimize workflows, support regulatory compliance, and enhance the effectiveness of clinical and administrative systems. The role reports directly to the COO and supports directors by teaching managerial skills to operations managers throughout the organization.

Key Responsibilities:

• Operational Support & Performance Management
  • Partner with clinic directors and managers to monitor and improve operational performance.
  • Develop and maintain dashboards, reports, and KPIs related to productivity, patient flow, revenue cycle, and quality metrics.
  • Analyze operational data to identify trends, gaps, and opportunities for improvement and support decision-making through data-driven insights.
• Data & Analytics
  • Extract, validate, and interpret data from EHRs, practice management systems, business intelligence and other tools while ensuring accuracy and integrity across systems.
  • Build recurring and ad hoc reports for leadership review.
  • Support benchmarking initiatives and performance tracking against organizational goals.
• Systems & Technology Support
  • Serve as a subject matter expert for clinic systems (EHR, scheduling, billing, reporting tools) and support system optimization, enhancements, and implementations. 
  • Troubleshoot system issues in collaboration with IT and vendors.
  • Train staff and managers on system best practices and workflows.
• Process Improvement & Standardization
  • Document current-state workflows and identify inefficiencies or variations and monitor adherence to workflows and recommend adjustments. 
  • Lead and support process improvement initiatives using Lean, Six Sigma, or similar methodologies.
  • Provide feedback regarding the adoption of and compliance with standard operating procedures (SOPs) across clinics.
• Compliance & Risk Management
  • Support compliance with regulatory requirements (e.g., HIPAA, CMS guidelines, payer requirements).
  • Assist with audits, documentation reviews, and corrective action plans and maintain policies/procedures aligned with regulatory standards.
  • Partner with leadership to mitigate operational and compliance risks.
• Cross-Functional Collaboration
  • Act as a liaison between clinic operations, finance, IT, compliance, and other departments.
  • Facilitate communication and alignment across stakeholders and support initiatives impacting clinic operations. 

Qualifications:

• 5+ years of experience in healthcare operations, clinic management, or healthcare analytics
• Experience working with EHR and practice management systems, data analysis, reporting, and process improvement
• Bachelor's degree not required:
  • If you have a bachelor's degree, Healthcare Administration, Business, Public Health, or related field is preferred

Work Environment:

• Primarily office-based or hybrid setting with regular clinic visits for cross-site collaboration and support

Granger Medical Clinic offers competitive wages, potential for annual bonus, and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity,

national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

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