- Location
- Silver Spring, Maryland, United States
- Department
- Clinical Leadership
- Seniority
- Senior
- Education
- PhD
- Source
- Greenhouse
Description
Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.
About This Role
We are seeking an experienced Senior Director to join us. In conjunction with the Executive Director, the Senior Director is responsible for the overall success of the site. They will provide clinical, quality, and operational oversight and leadership to all partial hospital and intensive outpatient programs, services, and staff at the facility. The Senior Director will be responsible for ensuring the site meets or exceeds the organization's standards for clinical quality, immediate access to care, a healthy culture embodying our core values, and budgetary expectations. The Senior Director will work collaboratively with other department leaders and/or their designees including, but not limited to, admissions, center of excellence, psychiatry, finance, strategy, nursing, clinical leadership, and human resources to achieve site and organizational goals. The Senior Director will report to the Executive Director.
What You’ll Do:
- Operational Oversight: Direct daily operations, including staff management, scheduling, budgeting, and resource allocation, ensuring the smooth functioning of the site.
- Continuous Improvement: Create a culture of continuous improvement at the site and an environment of innovation. Manage for daily improvement through huddles and help foster a staff of problem solvers with the support of the Sr. Director of Operational Excellence.
- Regulatory Compliance: Ensure compliance with state license requirements, HIPAA guidelines, Joint Commission standards, and other relevant standards to maintain confidentiality and safety for both patients and staff.
- Quality Assurance: With support and assistance from the site’s clinic director and psychiatry leader(s), ensure partial hospital and intensive outpatient programs provide high standards of care evidenced, track patient outcomes and implement quality improvement initiatives
- Financial Management: In conjunction with the Executive Director, manage the site’s budget, meet/exceed census expectations, manage/reduce expenses, identify opportunities to enhance revenue, and optimize resources.
- Patient Experience: Ensure immediate access to partial hospital or intensive outpatient services to all appropriate patients. Foster a supportive environment for patients seeking treatment.
- Outreach: Cultivate partnerships with community organizations, mental health professionals, hospitals/health care systems, and other key stakeholders in collaboration with Marketing.
- Team Leadership: Interview, train, and supervise site staff. Conduct performance evaluations and provide ongoing feedback to support staff and manager/director development.
- Collaboration: Establish positive relationships and collaborate with centralized departments (such as Clinical Operations, Center of Excellence, Intake, Human Resources, etc) ensuring service delivery meets internal standards, and Compass guidelines are implemented effectively. Partner effectively with onsite psychiatry and psychiatry leadership to ensure alignment and support of the aforementioned duties/responsibilities.
- Key Initiatives: Spearhead the implementation and execution of organizational/system wide initiatives at the site (e.g. treatment adherence, optimal dose, etc). Participate in weekly Senior Leadership meeting.
Who You Are:
- Master’s degree in Healthcare Administration, Business Administration, or a related field
- Preferred: Licensed Doctorate Level Psychologist, Masters Level Clinician with clinical license, or a postgraduate degree in a healthcare field
- 5+ years behavioral health/substance use experience
- 3+ years proven management/leadership experience in behavioral health/substance use settings
- Preferred: partial hospital and/or intensive outpatient setting
- Preferred: previous admissions experience
- Preferred: new program development experience
- Excellent leadership, organizational, and communication skills
- Continuous improvement/problem solving/lean transformation
- Team building, change management, staff development
- Knowledge of group dynamics utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other empirically supported treatments.
- Strong knowledge of healthcare regulations, compliance, and accreditation standards
- Knowledge of commercial payor environment and utilization review
- Preferred: established relationships with commercial payors (ie BCBS, UBH/Optum, etc)
- Ability to juggle multiple demands simultaneously in a fast paced and changing environment
We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!
Who We Are
Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.
A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.
Benefits & Perks
We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.
For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.
What’s Next?
Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!
