- Location
- Croatia
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Manager
- Source
- Lever
Description
Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give actionable feedback, and honestly listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
We are looking for a Deliverability & Compliance Manager with a cross-channel focus and deep SMS
expertise to help protect sender reputation, maintain compliance, and improve customer outcomes across Omnisend’s messaging channels. The primary focus of this role will be SMS operations, including toll-free number and Sender ID verification, 10DLC registration, carrier policies, delivery-receipt analysis, rejection investigation, opt-in and opt-out correctness, provider coordination, and customer-impacting incident resolution.
The role will also contribute to broader Deliverability & Compliance initiatives across email and SMS byimproving shared processes, documentation, standards, escalation workflows, and operational reporting. This is a hands-on individual-contributor role that does not involve people managemen
expertise to help protect sender reputation, maintain compliance, and improve customer outcomes across Omnisend’s messaging channels. The primary focus of this role will be SMS operations, including toll-free number and Sender ID verification, 10DLC registration, carrier policies, delivery-receipt analysis, rejection investigation, opt-in and opt-out correctness, provider coordination, and customer-impacting incident resolution.
The role will also contribute to broader Deliverability & Compliance initiatives across email and SMS byimproving shared processes, documentation, standards, escalation workflows, and operational reporting. This is a hands-on individual-contributor role that does not involve people managemen
Skills
Compliance
Benefits
Gross salary starting from 3000 EUR/month based on experience An unlimited learning budget for self-improvement complying with the best interest of OmnisendWorking methods and best practices inspired by the best tech companies in Silicon ValleySenior colleagues that enable us to have a high-performing, productive environment where your growth will acceleratePrivate health insuranceRemote work possibilitiesUnlimited access to psychotherapyA workstation budgetPersonalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year)Attractive workations and team-led team-building events
