Energy Service Manager

Description

Position Objective:

Responsible for supervision and management of propane and refined fuel service technicians, service support and providing service support for delivery of fuels. Support the Energy Division objectives of increasing the number of customers, product volumes, local net profit, enhanced customer experiences with effective and efficient energy solutions. Support and lead the division with the implementation and management of improved processes and workflows.

Essential Duties & Responsibilities:

• Supervise all propane and refined fuel service technicians including recruiting/hiring, training, coaching, performance appraisals
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
• Manage schedules and deadlines.
• Monitor costs and expenses to assist in budget management and preparation.
• Ensure operations adhere to policies and regulations.
• Keep abreast with all organizational changes and business developments.
• Support sales efforts to identify and act on opportunities to provide CFS Energy products and services for ag producers, home heat residential and commercial customers in the CFS trade area.
• Build customer relationships by providing proactive service though identifying customer needs and responding promptly.
• Address and resolve all customer service complaints and inquiries promptly.
• Collaborate with Energy sales, logistics, operations, technical, procurement staff, and credit to enhance customer service.
• Develop knowledge of all energy products and apply this knowledge in all aspects of the job.
• Report competitive market information daily.
• Manage and complete assigned special projects for CFS and customers.
• Ensure all services provided assist in achieving division profitability.
• Lose no customers due to services provided by the division.
• Ensure property, facilities, and equipment remain in good repair and appearance.
• Make recommendations on replacement, additions, or deletions of facilities and equipment when needed and/or economically justified.
• Make arrangement ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence, such as illness.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Qualifications:

• Minimum 3 years’ experience
• Ability to use Microsoft office products, especially Excel.
• Ability to work independently and as part of a team.
• Ability to lead, supervise and communicate with your team.
• Demonstrated strong attention to detail and follow through.
• Good organizational skills with ability to prioritize tasks.
• Valid driver’s license and acceptable driving record.

Disclaimer:

This job description indicates the general nature and level of work expected. It is not designed to cover every activity, duty or responsibility required of the employee. The employee may be asked to perform other duties related to the successful performance of this job.

CFS Offers an excellent benefit package:

Health- with company HSA contribution, Dental and Vision insurance

Life Insurance - $50,000 company paid

Short-term and Long-term Disability – company paid

Paid Time Off (PTO) and paid Holidays

Defined Benefit Retirement Plan (Pension)

Matching 401(k) Plan

Clothing and Boot program

CFS is an Equal Opportunity Employer