Remote Leasing and Maintenance Coordinator

HireLATAM

Yesterday

Workplace: Remote
Type: Full-time
Department: Operations
Source: RecruiterFlow

Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Leasing and Maintenance Coordinator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month

Schedule: Monday – Friday, 8:00 AM – 5:00 PM US Pacific Time / PT; open to ±2 hours for qualified candidates

Our Client

Our Client is a fast-growing residential property management enterprise serving the Los Angeles, California area, currently managing 55+ doors with a clear expansion trajectory toward 80+ doors. Operating with a lean, systems-driven operational structure, they deliver a high-touch, responsive experience to property owners and tenants alike. Built on a culture of accountability, continuous process improvement, and proactive problem-solving, they rely on specialized virtual property coordinators to maintain seamless day-to-day real estate operations.

Job Overview

Our Client is seeking an organized, proactive, and bilingual Leasing and Maintenance Coordinator to own day-to-day operational execution across property leasing, vendor/maintenance dispatch, tenant communications, and owner relations. Utilizing software platforms such as AppFolio, RingCentral, and Google Workspace, this professional will triage maintenance work orders, market vacant units, screen applicants, track lease renewals, and handle daily outbound phone interactions with tenants and local contractors. This role is ideal for a self-directed operator who thrives in an independent remote environment, communicates with confidence, and proactively proposes workflow enhancements.

Key Responsibilities

Leasing & Vacancy Execution

Markets vacant residential units online using descriptive listing details and quality visual photography.
Coordinates and schedules property showings with prospective tenants, assisting with initial inquiries and application intake.
Supports applicant screening by collecting application files, verifying employment income, and conducting background/credit verifications.
Prepares formal lease agreements, tracks signing statuses, and coordinates complete move-in logistics (welcome packets, inspection documentation, key transfers).

Lease Lifecycle & Renewal Management

Tracks upcoming lease expiration dates and issues timely renewal notices to property owners and tenants.
Assists with rent increase strategy discussions, preparing necessary lease addendums or updated contract terms.
Manages notice-to-vacate workflows and move-out procedures, including move-out inspection scheduling, key collections, unit condition logging, and security deposit disposition documentation compliant with California landlord-tenant law.

Maintenance Coordination & Vendor Dispatch

Receives and triages incoming maintenance and repair tickets submitted through the tenant online portal.
Dispatches and schedules local vendors, coordinating property access with tenants for timely repairs.
Secures property owner approvals for maintenance costs exceeding pre-established threshold limits.
Follows up on active work orders to ensure completion, verifies vendor invoice submissions for payment processing, and schedules bi-annual site visits.

Tenant/Owner Relations & Administrative Support

Serves as the primary point of contact for tenant inquiries via portal messaging and RingCentral phone channels (maintaining zero tenant contact on personal devices).
Delivers professional owner updates regarding maintenance approvals, lease activity, property statuses, and monthly accounting.
Performs light secondary bookkeeping support (~10% of role), including basic transaction coding, data entry, and assisting with platform reconciliations.
Provides secondary executive administrative support (~5% of role), assisting with task tracking, vendor research, and ad-hoc operational projects.

Tools & Systems Used

AppFolio: Core property management platform (lease tracking, tenant portal, maintenance work orders, owner statements).
RingCentral: Business phone system for outbound and inbound tenant and vendor call handling.
Google Workspace: Business communications, documentation, calendars, and shared drive management.

Qualifications, Skills, and Key Competencies

Required

Bilingual Language Skills: Fluent written and spoken English and Spanish, with a clear, professional phone voice for daily outbound tenant and vendor calls.
Communication & Outbound Confidence: Demonstrated comfort making regular outbound phone calls to vendors, contractors, tenants, and property applicants.
Self-Directed Ownership: Proven ability to work independently without micromanagement, proactively flagging operational improvements and following tasks to completion.
Attention to Detail: High organizational capability, adept at managing multiple moving tasks simultaneously across maintenance, leasing, and recordkeeping.
Schedule Availability: Full commitment to working full-time business hours (Monday – Friday, 8:00 AM – 5:00 PM PT, ±2 hours).
Remote Infrastructure: Dedicated quiet home workspace, computer, webcam, headset, and reliable high-speed internet.

Preferred

1+ years of hands-on experience in residential property management, real estate operations, or leasing administration.
Direct experience operating property management software, specifically AppFolio.
Basic familiarity with California tenant-landlord laws, rent control guidelines, and security deposit regulations.
Prior experience supporting US-based remote teams or virtual real estate offices.
Basic background or comfort with financial data entry, bookkeeping, or transaction coding.

Benefits

Competitive Salary: Baseline compensation of $1,500 USD/month.
Long-Term Career Growth: High potential for portfolio expansion leadership—strong performers can transition into a Client Success Manager role as door count scales past 80+ units.
Stable Engagement: Long-term, predictable full-time engagement within a growing US property management enterprise.
Systems Training: Hands-on experience and training on industry-standard real estate software stacks (AppFolio, RingCentral).
100% Remote Infrastructure: Predictable full-time hours executed remotely within a supportive, systems-driven team environment.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
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We appreciate your interest and look forward to reviewing your application!