Housekeeping Lead - WorldMark Indio Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

How You’ll Shine:
As Housekeeping Lead, your job will be responsible for cleaning guest rooms while maintaining and adhering to housekeeping detail standards. Replenishes supplies as needed and sort/count unit inventory. Ensure compliance with all department and company procedures.  Maintain a positive guest experience and relationships with guests and handle any guest concerns with great resolution. Additionally, you will ensure resort guests and resort property are well protected within proper housekeeping guidelines.

How you’ll Make an Impact:
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms:

• Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.

• Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens.

• Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors.

• Maintain positive customer and associate relationships.

• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

• Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.

• Make appropriate service recovery recommendations. Promote teamwork and quality service through daily communications and coordination with other departments.

• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.

• Be responsive to the needs of our guests, associates and all we meet on the job, be respectful in every way; deliver a great experience.

What You’ll Bring:

• Ability to work in a fast-paced environment.

• Strong ability to communicate effectively with employees, guest and owners.

• Possess ability to work independently and follow instructions.

• A professional appearance and positive, can-do attitude with team focus.

• Must be able to lift 50 pounds.

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

 

• Medical

 

• Dental

 

• Vision

 

• Flexible spending accounts

 

• Life and accident coverage

 

• Disability

 

• Wish day paid time to volunteer at an approved organization of your choice

 

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

 

• Legal and identity theft plan

 

• Voluntary income protection benefits

 

• Wellness program (subject to provider availability)

 

• Employee Assistance Program

 

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

 

Compensation

The hourly rate for this role is $21.00.

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.