- Location
- Remote, United States
- Workplace
- Remote
- Department
- Operations
- Seniority
- VP
- Source
- CareerPuck
Description
What You'll Do
People & Culture is changing how we operate, who does what, and how we use AI and automation. We recently brought TA Operations and HR Operations under one roof, launched an AI transformation practice, and began rebuilding our processes from the outcome backward.
We’re now looking for the VP who will own this work.
The VP of AI Transformation & Operational Excellence owns P&C’s transformation agenda in full: strategy, team, execution, and accountability for outcomes. You report directly to the Chief People Officer.
Your scope has three parts:
AI Transformation. You own the AI and automation roadmap across People & Culture. You and your team determine where work should be fully automated by AI agents, where AI should augment human work, and where human judgment must be preserved. You build this capability centrally so it doesn't fragment across the function.
Process Architecture. You own P&C’s process architecture and delivery at every stage of the employee lifecycle, starting from the outcome and experience you want to create for employees and managers and working backward to what systems and agents are required to deliver it.
Operations Delivery. You own the unified TA Operations and HR Operations function, the operational backbone of the employee lifecycle from candidacy to beyond an employee’s last day. You replace the historical split between Talent Acquisition and HR operations with a single operating model.
What Your Responsibilities Will Be
Set and Execute the Transformation Strategy
Own P&C’s AI and automation transformation roadmap: what gets redesigned, in what order, and what outcomes will prove it worked.
For every key P&C process, decide: fully automate, enhance with AI, or keep human. Set that architecture independent of what today's tools can do. Ensure each process has a closed feedback loop.
Establish current-state metrics for every key P&C process so before-and-after impact is measurable.
Influence talent solutions including redefining the new expectations of people leaders in managing agents and humans, and the impact of agents on job architecture, etc.
Partner with the Chief People Officer to rethink Avalara’s enterprise-wide operating models for AI.
Lead the Unified Operations Function
Combine HR Operations and Talent Acquisition Operations into a single operating model with shared processes, tooling, and service standards wherever convergence makes sense.
Own service-level performance for the combined operation, including volume, response and resolution time, escalation handling, throughput, and employee and candidate satisfaction.
Use ticket and case data as a primary management input: find friction, trace it to root causes, and expand self-service where it will cut volume.
Hold a consistent bar for how the operation runs: standardized processes, clear metrics and dashboards, and continuous improvement.
Build AI Capability Centrally
Own P&C’s central AI and automation capability so agents that touch multiple parts of the lifecycle are built once and reused across P&C.
Partner closely with People Technology and Avalara’s broader AI Center of Excellence so P&C requirements shape what gets built and P&C can operate what ships.
Build your own agentic solutions and automations within your team’s processes.
Maintain org charts and workflows showing which work is done by AI agents and which by humans across P&C, and update them as the operating model evolves.
Own P&C’s Technology Roadmap
With People Technology, shape the end-to-end tooling strategy for P&C: TA tech stack, HR systems, automation platforms, and the integrations between them.
Lead the current ATS implementation through go-live and into steady-state operations, working across TA, People Technology, and external vendors to deliver on time and on quality.
What You’ll Need To Be Successful
A track record of leading large-scale organizational transformation in a People & Culture or Human Resources context
Deep, hands-on AI experience building or deploying AI agents and automation
Significant HR and/or TA operations leadership experience
Executive presence and stakeholder management at the C-suite level
Experience building and leading high-performing teams
Working knowledge of the P&C technology landscape: HR systems, ATS platforms, ticketing platforms, automation tools, agentic capabilities, and the integration dependencies between them
Experience defining and operating governance for major AI initiatives, owning an AI roadmap for a function or business area, and tying a portfolio of AI efforts to business outcomes
Strongly Preferred
Experience at the intersection of People & Culture and AI: building AI-driven HR products, consulting on large-scale AI adoption, or leading the change management that follows an AI platform rollout.
Experience defining org structure or governance models for AI agents and automated systems, including which team is accountable for an agent’s use, oversight, and outcomes.
Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
You’ll bring experience using AI and AI-related technologies, ready to thrive here.
You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We’ll Take Care Of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
